Summary
Overview
Work History
Education
Skills
Accomplishments
JOB HISTORY CONTACTS
Timeline
Volunteer

Tina Cigic

Palatka,FL

Summary

Hardworking and enthusiastic, trained in many facets of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Offering suggestions when improvements can be made. Enjoy helping people and feel that I succeed when they succeed.

Overview

41
41
years of professional experience

Work History

Tina's Turning Leaf Massage, LLC

Tina A. Cigic, L.M.T.
New Bloomfield, PA
06.2015 - 12.2021
  • Sole proprietor.
  • Bi-annual continuing education to keep current on massage therapy techniques.
  • Accounting, ordering supplies and maintaining consistent level of current materials.
  • Schedule clients.
  • Managing notes for further research on pain management.
  • Actively communicate with clients about ways to improve pain management, stress level, sleep insomnia, PTSD, prenatal and post partum pain, and anxiety.
  • Communicate with colleagues regarding adaption of techniques.
  • Neuromuscular Therapy to relieve ischemic pressure.
  • Cupping to release tension in muscles and fascia.
  • Ear Candling to relieve pressure in auditory canal.
  • Swedish Massage to promote blood flow and various other medical attributes such as anxiety relief, improve sleep, promote relaxation, digestion and relieve muscle tension.
  • Hot Stone Massage to bolster relaxation.
  • Waxing and Body Wraps in spa atmosphere.
  • Sorted and distributed office mail and recorded incoming shipments for business records.

Member Services Specialist Senior Representative

Vizo Financial Corporate Credit Union
Middletown, PA
01.1998 - 09.2021
  • Delivered exceptional member service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved member inquiries and complaints quickly.
  • Recommended products to members, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with members, vice presidents and staff.
  • Delivered prompt service to prioritize member needs.
  • Met member call guidelines for service levels, handle time and productivity.
  • Educated members about billing, payment processing and support policies and procedures.
  • Responded to member requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing member concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Write procedures for the department.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of 70 calls, emails and faxes per day, addressing member inquiries, solving problems and providing product information.
  • Developed highly empathetic member relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, members, management, vice presidents and presidents.
  • Quickly and accurately answered member questions, suggested effective solutions and resolved issues to increase member satisfaction.
  • Collaborated with colleagues to enhance member service experience and exceed team goals through effective member satisfaction rates.
  • Cross-trained and provided back up for member service managers.
  • Effective liaison between members and internal departments.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Implemented and developed member service training processes.
  • Tested website fixes, enhancements and upgrades and provided feedback for improvements.
  • Actively supported 4 live chat platforms daily for Microsoft Teams, IPay Master Site, Glia AI, Cisco Finesse Jabber.
  • Senior Billing Specialist and trained selected staff.
  • Assisted Implementations Department to train members on the IPay Electronic Bill Payment platform before implementation and post implementation.
  • Served actively as an Innovation Committee Member to create new products and services for the first year implemented.
  • Provided active support and troubleshooting for online accounting website.
  • Actively used Sales Force CRM.
  • Proof reading of various marketing materials before release to assist Marketing Department.
  • Research system issues and work in coordination with our in house programming staff.
  • Optimized member support by establishing collaborative service environment.
  • Followed up with members about resolved issues and completed IPay and Zephyr site and processing inaccuracies to maintain high standards of member service.
  • Supported IPay with fraud monitoring and prevention by communicating actively with the vendor and members.
  • Create system of logging issues for further investigation with vendor and train staff for consistent use.
  • Followed through on all critical inter-departmental escalations to increase credit union retention rates.
  • Served as a Corporate Account Manager for 1 year.
  • Participated in weekly Microsoft Teams virtual meetings.
  • Processing of electronic files for previous Electronic Bill Payment provider, Corillian.
  • Analyzed billing changes and inaccuracies of previous vendor.

Chiropractic Office Assistant

Kevin P. Koch, D.C.
Newport, PA
06.1992 - 01.1998
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Application of Therapeutic Ultrasound to patients.
  • Application of mild Electric Stimulation to patients.
  • Application of Traction.
  • Billing of services to patients or insurance companies.
  • Received, recorded and filed medical payments by check, cash and insurance.
  • Provide support during periodic Blue Shield Insurance Company inspections.
  • Filing and pulling charts.
  • Transcribe notes for X-rays.
  • Develop X-rays.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctor's calendar and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Researched and resolved insurance claim issues.

Cashier and Stock Clerk

R & S Wholesale
Duncannon, PA
05.1987 - 06.1992
  • Operated cash register for cash and check with excellent accuracy levels.
  • Count and report cash drawers daily.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases and locate items.
  • Restocked and organized merchandise throughout store.
  • Pack cheese and other bulk items for resale.
  • Unpack trucks and stock storage areas both internally and external to store.

Education

Certification - Massage Therapy

Harrisburg Area Community College
Harrisburg, PA
06.2015

1 Semester of Accounting - Accounting

Harrisburg Area Community College
Harrisburg, PA
01.2012

Certified Medical Assistant - Medical Assisting

Thompson Education Center
Harrisburg, PA
05.1992

High School Diploma -

Susquenita High School
Duncannon, PA
05.1990

Skills

  • Analytical Thinking and Problem Solving
  • Microsoft Excel Knowledge
  • Continued Education
  • Ethical
  • Hard Working
  • Able to Train Staff Effectively
  • Interested in Improving Current Work Environment
  • Able to Actively Diffuse Difficult Calls
  • Billing Preparation and Execution
  • Phone Skills
  • Pressure Points
  • Information Gathering
  • Effective Communications
  • Stretching Exercises
  • Relaxation Techniques
  • Guiding Meditation
  • Verbal and Written Communication
  • Muscle and Soft Tissue Massage
  • Client Information and Education
  • Muscle Injury Treatment
  • Massage Techniques
  • Muscle Strengthening Techniques
  • Client Treatment Plans
  • Wellness Maintenance
  • Relationship Building
  • Therapist Referrals
  • Decision Making
  • Essential Oil Preparation and Blending
  • Client Records Maintenance
  • Essential Oil Application
  • Medical History Taking
  • Detail-Oriented
  • Client Service
  • Range of Motion Assessment
  • Standards Compliance
  • Analytical Thinking
  • Acute and Chronic Pain Management
  • Product and Service Promotion
  • Deep Tissue Massage
  • Workflow Management
  • Appointment Scheduling
  • Medical Terminology
  • Cupping Therapy
  • Email and Phone Etiquette
  • Cranial Sacral Therapy
  • Cleaning and Sanitizing
  • Facial Massage
  • Prenatal Massage
  • Client Invoicing
  • Manual Lymphatic Drainage Massage
  • Needs Assessment
  • Hot Stone Massage
  • Cash Handling
  • Heat Therapy
  • Administrative Support
  • Inbound Phone Call Management
  • Sports Massage
  • Treatment Protocols
  • Quality Assurance
  • Treatment Recommendation
  • Chair Massage

Accomplishments

While working at Vizo Financial Corporate Credit Union, I had volunteered yearly to attend and assist with Financial Reality Fairs at Newport High School, Big Springs High School, Harrisburg High School and Neshimany High School.


After opening my business, Tina's Turning Leaf Massage, LLC, I was able to assist a multitude of clients in managing pain and stress as well as provide spa modalities. I continue to keep my education current in my field of study and practice.

JOB HISTORY CONTACTS

Vizo Financial Corporate Credit Union

1201 Fulling Mill Road

Middletown, PA 17057

Lisa Cieri, HR

lcieri@vfccu.org

Phone Number: 1-800-622-7494

Tina's Turning Leaf Massage, LLC

Previously Located: 1342 New Bloomfield Road

New Bloomfield, PA 17068

Tina Cigic, L.M.T. Owner

Phone Number: 1-717-599-6183

Kevin P. Koch, D.C./Deimler Chiropractic

223 Mulberry Street

Newport, PA 17057

Phone Number: 1-717-567-3158

Timeline

Tina's Turning Leaf Massage, LLC

Tina A. Cigic, L.M.T.
06.2015 - 12.2021

Member Services Specialist Senior Representative

Vizo Financial Corporate Credit Union
01.1998 - 09.2021

Chiropractic Office Assistant

Kevin P. Koch, D.C.
06.1992 - 01.1998

Cashier and Stock Clerk

R & S Wholesale
05.1987 - 06.1992

Certification - Massage Therapy

Harrisburg Area Community College

1 Semester of Accounting - Accounting

Harrisburg Area Community College

Certified Medical Assistant - Medical Assisting

Thompson Education Center

High School Diploma -

Susquenita High School

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Tina Cigic