Michael Bradford II
Riverdale,GA
Summary
Hardworking Team Leader with 7 plus years of experience in Sales and Management environments. Knowledgeable in implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees. Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
12
12
years of professional experience
Work History
Brand Ambassador
A Plus Staffing
Atlanta, GA
06.2019 - Current
- Developed and implemented campaigns for email, online advertising, search engines and direct mail
- Collaborated with developers, advertisers and production managers to market products and services
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services
- Set up and broke down promotional booths and tents, talked to potential customers for successful promotional events
- Increased brand awareness, conducted field recruiting
- Coordinated and participated in promotional activities and trade shows
- Developed partnerships with local businesses to secure third party promotions
- Attended 3 to 4 promotional events each week in surrounding area to promote associated brand
Uber Driver
Uber
Atlanta, GA
07.2017 - Current
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Upheld high standards of professionalism and discretion when working with high-value clients
- Answered, scheduled and responded to reservation calls at specific times and locations
- Delivered employees and materials to job sites 5 times per day
- Assessed vehicle after each shift for damage and kept it properly cleaned and maintained
- Generated consistent referrals and repeat business by providing friendly and fast service
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
- Interacted with customers pleasantly to meet needs and drive satisfaction
- Consulted with customers to gain feedback and address concerns with products or services
Traveling Leasing Agent
Sales Inc.
Johns Creek, GA
02.2017 - 01.2018
- Oversaw monthly collections of over $1200 in funds, maintaining high payment rates by building positive relationships with tenants.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Escalated any major issues to property manager for immediate remediation.
- Kept meticulous records of all correspondence between management and tenants.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Boosted occupancy 35% by leveraging market knowledge and successful promotional strategies.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Performed background checks on apartment applicants.
Territory Sales Manager
AGI Atlanta Inc.
Atlanta, GA
07.2016 - 01.2017
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Assessed each location’s individual and team performances, analyzing data trends to determine best methods to improve sales results
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients
- Exceeded targets by building, directing and motivating high-performing sales team
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities
- Targeted prospects in other territories through careful research of competitor products, services and trends
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction
Key Account Specialist
DS Services Of America Inc.
Mableton, GA
02.2016 - 07.2016
- Evaluated source documents to locate information needed for each data entry field.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls to meet demands of busy group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
Server/Server Trainer
Applebee's
Hiram, GA
02.2014 - 03.2016
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Monitored guests for intoxication and immediately reported concerns to management.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Unit Manager
Waffle House
Powder Springs, GA
01.2015 - 01.2016
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Led and directed team members on effective methods, operations and procedures.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Wireless Consultant
RadioShack Corp.
Oxford, AL
08.2012 - 09.2013
- Explained different features of various products and services, including plans with unlimited minutes and features.
- Upsold accessories and warranty programs to customers by carefully explaining benefits.
- Greeted customers with warm smile and offered assistance with various wireless needs.
- Delivered information on current store promotions, sales and special events to customers to help with purchasing decisions.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Set up contracts, negotiated rates and hammered out service terms.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
Education
Bachelor of Science - Business Management
Jacksonville State University
Jacksonville, AL05.2014
High School Diploma -
South Gwinnett High School
Snellville, GA05.2009
Skills
- Marketing
- Sales
- Market Strategy
- Experienced in Microsoft Office Software
- Marketing Management
- Project Management
- Remarkable Customer Service
- Organization, prioritizing, and multi-tasking
- Proactive team player
- Exceptional attention to detail
References
References Provided Upon Request
Timeline
Brand Ambassador
A Plus Staffing
06.2019 - Current
Uber Driver
Uber
07.2017 - Current
Traveling Leasing Agent
Sales Inc.
02.2017 - 01.2018
Territory Sales Manager
AGI Atlanta Inc.
07.2016 - 01.2017
Key Account Specialist
DS Services Of America Inc.
02.2016 - 07.2016
Unit Manager
Waffle House
01.2015 - 01.2016
Server/Server Trainer
Applebee's
02.2014 - 03.2016
Wireless Consultant
RadioShack Corp.
08.2012 - 09.2013
Bachelor of Science - Business Management
Jacksonville State University
High School Diploma -
South Gwinnett High School
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