Jennifer Mcfarlane
Snellville,GA
Summary
Accomplished Security Officer with a proven track record at Primerica, enhancing safety and customer service through vigilant monitoring and quick emergency response. Skilled in CCTV surveillance and incident reporting, I excel in risk assessment and team training, significantly improving service quality and safety protocols. My detail-oriented approach and security expertise have consistently fostered secure, welcoming environments for employees and visitors alike. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Officer
Primerica
11.2017 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Public Safety Officer
Gwinnett Medical Center (Northside Hospital
09.2005 - 07.2017
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
Housekeeping Supervisor
Westin Diplomat Resort and Spa
07.2001 - 10.2005
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
Education
Associate of Applied Science - Mathematics And Computer Science
SCS Technical Instgitute
Flatbush AVE New York06.1993
High School Diploma -
George Town High School
Staten Island, NY11.1987
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- Detail Oriented
Certification
- Certified Security Guard, Primerica - 1 year
- CPR, Primerica - 1 year
Singing Dancing greeting answering phones
I love to sing in my spear time. Dancing only when i go out socially. On my job I do a lot of greeting i work with over 2,000 associates they have to show my their ID everyday. I deal with agents that work on the outside for the company. They come to pay their insurance so I have to take their money order and give the a receipt for their money order.
Timeline
Security Officer
Primerica
11.2017 - Current
Public Safety Officer
Gwinnett Medical Center (Northside Hospital
09.2005 - 07.2017
Housekeeping Supervisor
Westin Diplomat Resort and Spa
07.2001 - 10.2005
Associate of Applied Science - Mathematics And Computer Science
SCS Technical Instgitute
High School Diploma -
George Town High School