Braden Dewald
Fort Wayne,IN
Summary
Dynamic leader with a proven track record at TNT Pizza (Dominos Franchise), enhancing operational efficiency and boosting team performance. Excelled in operations management and problem resolution, fostering a culture of continuous improvement. Achieved significant sales growth by implementing strategic cost-saving measures and building strong customer relationships. Skilled in leadership and fostering high employee satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
TNT Pizza (Dominos Franchise)
03.2020 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Oversaw budget creation, forecasting, and financial reporting to ensure precise tracking of organizational goals.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Mailbag Inc.
06.2012 - 06.2017
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Created and executed plans to boost revenue and profits.
- Established lasting connections with clients, vendors, and partners to drive loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Biomedical Engineering Technician
U.S. Army Active Duty
11.2005 - 10.2008
- Ensured compliance with industry regulations by conducting safety inspections and risk assessments on all biomedical engineering devices.
- Maximized patient safety through diligent monitoring of implanted medical device performance, addressing potential malfunctions before they became critical issues.
- Collaborated with healthcare providers to optimize the use of therapeutic devices, ensuring that patients received the most effective treatments possible.
- Supported clinical staff training initiatives by providing comprehensive instruction on proper usage of biomedical equipment, enhancing overall competency levels within the facility.
- Advanced knowledge base by staying up-to-date on emerging trends and technologies within the field of biomedical engineering through continuous professional development activities.
- Conducted thorough equipment evaluations pre-and post-repair to ensure optimal performance and adherence to manufacturer specifications.
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Instructed healthcare staff about use and care of biomedical equipment.
- Completed preventive maintenance schedules, conducted performance tests and repaired product malfunctions.
Education
Associate Of Science - Biomedical Engineering
Community College of The Air Force
Fort Sill, OKBachelor Of Science - Psychology
University of Phoenix
Tempe, AZSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Staff management
- Customer relations
Accomplishments
The first store I was given to manage by TNT Pizza, was an absolute mess. The store was not profitting, was unable to meet any of its service metrics and was consistently being given failed operational assessments. Within the six months that I managed that store, with help of a great team, I was able to:
- Increase average weekly sales from 11 to 18 thousand. ( More than doubling our Friday and Saturday sales)
- Not only were we able to meet the basic allowable service metrics but ended up leading the franchise with best service metrics in the company.
- Through hard work and dedication, my team was able to earn a perfect 5 star operational assessment. At the time, our store was the only store in the franchise to receive such a score.
- That year during the yearly award ceremony, my store won several awards based on our service metrics and I won the "Team Member of the Year" award.
Due to our success with my first store, the franchise offered me a new store and allowed me to take the majority of my team with me. It was a store in a better location, however it was also a failing store. This store was not only not profitting, but was at a loss of between 8 and 14 thousand dollars every month. They wanted us to fix this store. It took a lot of hard work, but within the first year my team and I were able to accomplish the following:
- We took a store at an extreme monthly profit loss and made it profitable. Bringing up the average weekly sales from $13 to $20 thousand.
- Again my team lead the company in service metrics. Specifically in our food variance, averaging a 0 to .1 variance.
- Through consistent hard work we also were able to receive 5 star ratings on our operational assessments.
- The first year at this store we won the majority of the awards at our yearly ceremony and I was given the "Rookie GM of the Year" award.
Certification
ServSafe : FMP Foodservice Management Professional Certification.
References
Given upon request.
Timeline
General Manager
TNT Pizza (Dominos Franchise)
03.2020 - 12.2024
General Manager
Mailbag Inc.
06.2012 - 06.2017
Biomedical Engineering Technician
U.S. Army Active Duty
11.2005 - 10.2008
ServSafe : FMP Foodservice Management Professional Certification.
Associate Of Science - Biomedical Engineering
Community College of The Air Force
Bachelor Of Science - Psychology
University of Phoenix
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