Shayna Williams
Columbia,SC
Summary
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing over 15 years of experience in maintaining customer satisfaction and contributing to company success. Seeking to utilize my diverse skillset and to advance in my career with a growing company that is customer focused.
Overview
12
12
years of professional experience
Work History
Production Technician a
Ambac International
Elgin, SC
02.2019 - 02.2021
- Utilized calipers, micrometers and height gauges to calibrate and adjust machinery.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Reviewed production schedules and streamlined processes.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
- Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
Machinist/Production Assembler
Akebono
Columbia, SC
09.2014 - 11.2019
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects
- Observed all safety policies and procedures
- Closely inspected parts to ensure they were clean and free of contaminants
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals
- Disassembled, reassembled and corrected changeover
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly
- Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues
- Built containers and packed parts in accordance with detailed packing specifications.
Mental Retardation Program Specialist
Bamberg Disability and Special Needs Board
Bamberg, SC
12.2012 - 04.2014
- Designed and implemented a point system to encourage positive behavior
- Physically and verbally interacted with students throughout the day
- Created strategies to meet the needs of mentally and physically disabled students
- Implemented and taught a life skills program
- Attended monthly staff training sessions
- Maintained student safety in classroom and outside environments
- Implemented curriculum with life-based approach
Assembler
Allied Air Enterprises
Blackville, SC
10.2007 - 09.2009
- Obtained appropriate tooling and fixtures
- Made and revised set ups on test strands previously calibrated by other staff
- Inspected and tested components, assemblies and power tools
- Disassembled, reassembled and corrected changeover
- Verified part Numbers and placed parts in appropriate shipping containers
- Wired machines and packages
- Tested electrical controls and components on the line
- Observed all safety policies and procedures
- Followed outlined specifications to implement effective assembly plans
Production Assembly
Crane Merchandise
Williston, SC
01.2006 - 02.2007
- Closely inspected parts to ensure they were clean and free of contaminants
- Observed all safety policies and procedures
- Tested electrical controls and components on the line
- Verified part Numbers and placed parts in appropriate shipping containers
- Disassembled, reassembled and corrected changeover
- Inspected and tested components, assemblies and power tools
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
Customer Service Representative
Goodys
Aiken, SC
08.2004 - 02.2005
- Provided exceptional customer service
- Addressed customer inquiries, solved problems and provided new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided ongoing guest service, including giving fashion advice
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Education
High School Diploma -
Blackville Hilda High School
Skills
Staff trainingInventoryShippingOSHA Safety CertifiedMedical terminology knowledgePolicies & Procedures SpecialistPOSCustomer Service SpecialistQuick learnerSelf-motivatedExcellent Communication SkillsComplaint resolutionOrder fulfillmentMS Office Suite ProficientAdministrative supportQuality AssuranceCreative problem solving
Materials handling
Testing and troubleshooting
Timeline
Production Technician a
Ambac International
02.2019 - 02.2021
Machinist/Production Assembler
Akebono
09.2014 - 11.2019
Mental Retardation Program Specialist
Bamberg Disability and Special Needs Board
12.2012 - 04.2014
Assembler
Allied Air Enterprises
10.2007 - 09.2009
Production Assembly
Crane Merchandise
01.2006 - 02.2007
Customer Service Representative
Goodys
08.2004 - 02.2005
High School Diploma -
Blackville Hilda High School