Aimee Berry
St Louis,MO
Summary
Versatile and dynamic professional with a proven track record at Big Lots Stores, Inc., excelling in customer service. Demonstrated ability to enhance team productivity and customer satisfaction through effective leadership and conflict resolution. Skilled in fostering cross-functional teamwork and maintaining high standards of service, contributing to significant business success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager
Big Lots Stores, Inc.
10.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Teacher's Assistant
The Goddard School For Early Childhood Development
02.2011 - 08.2019
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Copied, organized and distributed classroom assignments or other paperwork.
- Helped teacher prepare instructional material and displays.
- Set up playroom and childcare areas for safety and cleanliness.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Established safe play environment for children.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Promoted learning and social development through structured and unstructured playtime.
- Taught children to organize toys, wash hands, and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Took part in professional development workshops to boost skills.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Kept children between ages of 3 Months and 2 years safe and secure with vigilant oversight.
- Prepared reports and maintained administrative records.
- Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
- Created engaging sensory-based activities that stimulated cognitive development in young learners.
- Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
Inbound Call Center Representative
Stepping Stones Communications, LLC
01.2001 - 05.2007
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Streamlined call center operations by implementing efficient processes and procedures.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Webster Groves High School
Skills
- Customer service
- Time management
- Decision-making
- Staff management
- Relationship building
- Cross-functional teamwork
- Conflict resolution
- Sales management
- Attention to detail
- Positive attitude
- Adaptability and flexibility
Certification
- CPR/AED Certification
- Missouri Driver's License
- First Aid Certification
Languages
English
Native or Bilingual
Interests
- Reading
- Volunteering at local animal shelters and rescue organizations
- Animal Care
- I participate in low-impact exercises to strengthen core muscles
- Watching Movies and TV Shows
- I enjoy cooking for friends and family gatherings
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Baking
Timeline
Manager
Big Lots Stores, Inc.
10.2016 - Current
Teacher's Assistant
The Goddard School For Early Childhood Development
02.2011 - 08.2019
Inbound Call Center Representative
Stepping Stones Communications, LLC
01.2001 - 05.2007
- CPR/AED Certification
- Missouri Driver's License
- First Aid Certification
High School Diploma -
Webster Groves High School
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