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Hi, I’m
Marlene Lomas
Medical Receptionist
Santa Fe Springs,CA
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
19
years of professional experience
Work History
IHSS - In Home Supportive ServicesSanta Fe Springs, CA
Home Health Patient Care Provider
09.2017 - Current
Job overview
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Followed nutritional plans to prepare optimal meals.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
UPSLa Mirada, CA
Pvd Worker
11.2023 - 12.2023
Job overview
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained signatures from customers upon delivery of goods.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Followed all relevant traffic laws and safety regulations.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Drove safely in various weather and road conditions to avoid accidents.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Marinelli & Feldman M.DFullerton, CA
Medical Receptionist
08.2018 - 10.2023
Job overview
- Recorded and filed patient data and medical records system
- Directed patient flow during practice hours, minimizing patient wait time
- Maintained an organized logging system for tracking test results
- Prepared prescription refill requests on behalf of the physician
- Scheduled patient appointments
- Completed registration quickly and cordially for all new patients
- Confirmed patient information, collecting co-pays and verifies insurance
- Carefully prepared, reviewed and submitted patient statements
- Maintained the front desk and reception area in a neat and organized fashion
- Handle incoming and oncoming faxes
- Organized files, developed spreadsheets, fafaxed reports and scan documents
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
United Parcell Service UPS
UPS Driver (Seasonal)
11.2021 - 12.2021
Job overview
- Deliver a wide variety of items to different addresses and through different routes
- Follow routes and time schedule
- Loading, unloading, preparing, inspecting and operating the delivery vehicle
- Complete logs and reports.
Lomas Clerical Services
Executive Assistant
06.2014 - 12.2017
Job overview
- Performed various administrative duties including booking travel arrangements for busy clients
- Scheduled appointments, maintained and updated appointment calendars for private clients
- Transmitted information and documents to vendors, via email and facsimile machine
- Filed and maintained confidential records
- Answered, screened and forwarded calls, provided information and took detailed messages.
Marinelli & Feldman, M.D
Medical Receptionist
07.2007 - 04.2014
Job overview
- Directed patient flow during practice hours, reducing patient wait time
- Maintained an organizing charting system to track test results
- Prepared prescription refill requests on behalf of the physician
- Scheduled patient appointments
- Completed patient information, collected copays and verified insurance eligibility
- Posted charges, payments and adjustments to accounts
- Applied payments, adjustments and denials into medical manager system
- Submitted refund request for claims paid in error
- Carefully prepared, reviewed and submitted patient statements for payment
- Maintained the front desk and reception area in a neat and organized fashion
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxes reports and scanned documents
- Managed the reception area, including greeting visitors; responding to telephone and in-person request for information
- Designed electronic file systems and maintained electronic and paper files.
Primer Lending Group
Receptionist
08.2005 - 04.2007
Job overview
- Performed various administrative duties including data entry and document preparation
- Properly directed inbound calls in phone queues to improve call flow
- Maintained up-to-date confidential files as all times
- Executed loan origination process, including ordering credit reports, appraisals and preliminary reports
- Created financial analysis reports of commercial real estate, borrowers' financial statements, lease and market research
- Delivered prompt, accurate and excellent customer service.
Education
Frontier High School Whittier
No Degree from General Education
05.2001
Skills
Microsoft Word & Excel (10 years)Patient Scheduling (10 years)Type 25 WPMPatient RelationsHIPAA Guidelines (10 years)Front Desk TrainingEMR System (10 years)Personnel Record Maintenance (10 years)Heavy Phone Volume (10 years)Chart Preparation/Filing Aptness (10 years)Knowledge of HMOs, Medicare & Medi-CalDeadline DrivenInsurance verification (10 years)Excellent Customer CareMedical TerminologyData Entry (10 years)QuickbooksEvent Planning (10 years)
Receptionist
Medical Office Experience (10 years)Medical Billing (10 years)Patient Care (10 years)Personal Assistant ExperienceDelivery driver experience (1 year)Medical Records (10 years)CPT Coding (10 years)Customer servicePersonal assistant experienceEpicAccountingEMR systemsMedical recordsHIPAAMedical terminologyClerical experienceTraining & developmentLoad & unloadOrganizational skillsCommunication skillsPatient Care
Medication Administration
Diabetes Management
Documentation Management
Meal Preparation
Personal Hygiene Assistance
Family Education
General Housekeeping
Care Plan Assessment
Progress Documentation
Patient Transportation
Emotional Support
Assessments
- Home health aide skills, 05/01/21, Completed
- Customer service, 05/01/21, Proficient
- Customer focus & orientation, 05/01/21, Proficient
Personal Information
Willing To Relocate: Anywhere
Software
Timeline
Pvd Worker
UPS
11.2023 - 12.2023
UPS Driver (Seasonal)
United Parcell Service UPS
11.2021 - 12.2021
Medical Receptionist
Marinelli & Feldman M.D
08.2018 - 10.2023
Home Health Patient Care Provider
IHSS - In Home Supportive Services
09.2017 - Current
Executive Assistant
Lomas Clerical Services
06.2014 - 12.2017
Medical Receptionist
Marinelli & Feldman, M.D
07.2007 - 04.2014
Receptionist
Primer Lending Group
08.2005 - 04.2007
Frontier High School
No Degree from General Education
05.2001