DARIEN HOWARD-BURTON
Summary
Certified Medical Assistant with experience in patient care, adept at managing critical health documentation and coordinating efficient healthcare processes. Experience in providing exceptional customer service and support through chat platforms. Proven ability to handle inquiries, resolve issues, and ensure customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Healthcare New York Health & Hospitals
12.2023 - Current
- Remote
- Verify patient demographics, insurance information, and financial data accurately and efficiently, ensuring compliance with regulatory requirements and reimbursement policies
- Obtain necessary authorizations and pre-certifications for medical services, coordinating with insurance companies and healthcare providers to facilitate timely approvals
- Collect co-payments, deductibles, and other patient payments, explaining financial obligations and payment options clearly and accurately
- Schedule patient appointments and procedures, coordinating with clinical staff and other departments to optimize scheduling efficiency and minimize wait times.
Certified Medical Assistant
Millennium Physicians Group LLC
09.2019 - 12.2023
- Perform administrative tasks such as scheduling appointments, answering phone calls, and processing patient paperwork, contributing to efficient practice operations and patient satisfaction
- Record patient vital signs, symptoms, and medical history accurately and efficiently in electronic health records (EHR) systems, maintaining up-to-date and comprehensive patient documentation
- Coordinate patient referrals, diagnostic tests, and follow-up appointments with specialists or other healthcare providers, facilitating continuity of care and collaboration among providers
- Educate patients and their families about medical conditions, treatment plans, and preventive care measures, providing information and support to promote health and wellness.
Chat/Data Entry Specialist
Automotive Group LLC
01.2019 - 07.2022
- Remote
- Engage with customers via chat platform to address inquiries, provide product information, and resolve issues promptly and effectively
- Identify opportunities for process improvement to enhance the efficiency and effectiveness of chat support operations, including suggesting improvements to knowledge base articles or chat scripts
- Ability to multitask and manage multiple chat sessions simultaneously while maintaining quality and attention to detail
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores to ensure service level agreements (SLAs) are consistently met.
Customer Service Representative
Maximus, Inc
01.2018 - 01.2019
- Effectively resolving customer complaints, issues, or concerns in a timely and satisfactory manner, ensuring a positive customer experience
- Delivered exemplary customer service, handling 50-60 inbound calls per day, and assisted customers in completing questionnaires, contributing to sales targets
- Conducted daily mail sorting and distribution, and effectively trained new staff, resulting in a 25% improvement in employee retention rates
- Documenting all customer interactions, inquiries, and resolutions in a CRM system or database, ensuring accurate records and follow-up as needed.
Customer Service Representative
It's Fashion Metro
06.2014 - 01.2018
- Managed high-volume inbound communications, efficiently addressing and resolving customer inquiries to maintain satisfaction levels
- Assisted customers via phone and email channels with product inquiries, order tracking, and issue resolution
- Enhanced team performance through the training and mentoring of new staff, contributing to a notable increase in employee retention
- Documented customer interactions and maintained accurate records in CRM system.
Education
Certified Medical Assistant -
Concorde Career Institute
Jacksonville, FL08.2021
Pharmacy Technician Program -
Florida State College of Jacksonville
Jacksonville, FL06.2020
Skills
- Data Entry
- Customer Service
- Clinical procedures
- Human Resources
- Medical Coding and Billing
- Analytical Thinking
- Time Management
- Strong problem-solving abilities
- Excellent written communication skills
- Ability to multitask and prioritize tasks
- Effectively
- Strong Organizational and Planning Skills
- In a Fast-Paced Environment
- Knowledge of Office Administrator
- Responsibilities, Systems, and Procedures
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
Certification
National Center for Competency Test
Certified Medical Assistant
Identification Number:1134090
Expiration Date: 7/22/2024
Timeline
Patient Service Representative
Healthcare New York Health & Hospitals
12.2023 - Current
Certified Medical Assistant
Millennium Physicians Group LLC
09.2019 - 12.2023
Chat/Data Entry Specialist
Automotive Group LLC
01.2019 - 07.2022
Customer Service Representative
Maximus, Inc
01.2018 - 01.2019
Customer Service Representative
It's Fashion Metro
06.2014 - 01.2018
Certified Medical Assistant -
Concorde Career Institute
Pharmacy Technician Program -
Florida State College of Jacksonville