Nancy Fiske
Paso Robles,CA
Summary
Accomplished Chief Rehabilitation Therapy Services at State Of California, adept in fostering critical thinking and problem resolution. Proven track record in enhancing stakeholder satisfaction and mentoring teams for professional growth. Excels in customer service and strategic planning, significantly improving program outcomes and operational efficiency.
Overview
22
22
years of professional experience
Work History
Chief Rehabilitation Therapy Services
State Of California, Dept. Hospitals
Director of Culinary Services
Hotel Cheval
07.2013 - 03.2016
- Led cross-functional teams in the successful execution of special events and catering functions, resulting in repeat business and positive client feedback.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Established strong relationships with vendors and suppliers, ensuring consistent delivery of quality ingredients at competitive prices.
Hospitality Team Member
Meridian Vineyards And Winery; Mitchella Vineyards
04.2012 - 02.2014
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Developed and maintained positive relationships with guests for satisfaction.
Program Director/Recruiter Specialist
Atascadero State Hospital
02.1996 - 12.2000
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Maintained and updated project related documents.
- Established program policies and procedures to comply with regulatory requirements.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Identified risks and developed mitigation plans.
- Facilitated programming by coordinating resources and deliverables between departments.
- Utilized data-driven techniques to analyze recruitment metrics and identify areas for improvement in the hiring process.
- Negotiated competitive salary packages with candidates, resulting in successful hires who were satisfied with their compensation.
- Established partnerships with universities and professional organizations to expand company''s talent pool and attract top candidates.
- Participated in job fairs and networking events to source potential candidates, expanding company''s reach within the job market.
- Collaborated with managers to identify and address employee relations issues.
Occupational Therapist Mental Health Team Member,
Atascadero State Hospital
07.1994 - 06.1995
- Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements.
- Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
- Collaborated with interdisciplinary team members for comprehensive patient care and optimal results.
- Participated in continuing education opportunities to stay current with industry trends and best practices in occupational therapy.
- Provided education to empower patients and families to understand conditions, treatments and treatment options for managing symptoms.
- Promoted independence in activities of daily living through task analysis, environmental adaptations, and compensatory techniques.
- Improved patient outcomes by implementing individualized treatment plans and monitoring progress.
- Enhanced overall quality of life for patients with chronic conditions by addressing physical, cognitive, psychosocial, and sensory impairments.
- Performed assessments during treatment to determine progress according to goals.
- Mentored occupational therapy students during clinical rotations, fostering professional growth and development.
- Performed evaluations and assessments to recommend best treatment for individual patients.
- Coordinated interventions with multidisciplinary treatment team.
- Consulted with direct-care staff to implement best methods to achieve therapy goals.
- Helped patients with cognitive and mental health conditions to improve ability to think, learn and memorize.
- Advocated for the profession by participating in community events promoting awareness of occupational therapy services available locally.
Education
Real Estate Best Practices
Executive Programs
California USA05.2013
MBA - Hospital Administration; Marketing
Brigham Young University
Provo, UT06.1996
Bachelor of Science - Occupational Therapy
University of Southern California
Los Angeles, CA06.1966
High School Diploma -
Oxnard Unified High School
Oxnard, CA06.1960
Skills
- Friendly, Positive Attitude, Teamwork, Collaboration, Dependable, Responsible, Attention to Detail
- Customer Service
- Critical Thinking, Active Listening, Problem Resolution
- Decision Making
Accomplishments
Co-Founder with Norm Cone, ECHO Long Walk Home annual Fund Raiser 2013
Habitat for Humanity Guatemala Achievement AWARD-developed plans, raised funds, for Usumatlan Colony Children's Playground 2013; Habitat for Humanity builds 2005-2018
Charter Member; Roblan of the Year, Rotary Club of Templeton
ASH:
Governor's Safety Award, Sustained Superior Accomplishment 1998
Achievement Award, ASH Patient Government 1986
CORE Program Staff Appreciation 1998
Commission on the Status of Women and Girls, Volunteer Woman of the Year 2017;
Proposed Resolution for the County Board of Supervisors to include Girls on the Commission.
Painting, Oil, Alcohol Ink, Acrylics, Fused glass
Tom Okimoto, Kaneohe, Hawaii opened the door to Oil Painting and its use as a Mental Health tx modality.
Tom Kobata, Oil Painting Artist, San Fernando Valley, CA was m since y first professional Oil Painting Instructor, 1984
Larry LaBrane, Los Osos, CA is teaching me the magic of glass fusing. 2021
AMWAY Independent Business Owner 1999
Even when Multilevel/ Marketing raised questions of validity and fairness to all, when the corporation introduced this opportunity to the Internet, I knew we could build a successful business. The research, science, worldwide natural organic farms (seed to serving), purity of each product, effectiveness of the products during my in home trial and education, all supported the decision to become Amway Independent Business Owners. Ultimately my mentors, Claire Southward, Bubba Pratt and Tim Foley are a happy memory that has changed many lives.
Timeline
Director of Culinary Services
Hotel Cheval
07.2013 - 03.2016
Hospitality Team Member
Meridian Vineyards And Winery; Mitchella Vineyards
04.2012 - 02.2014
Program Director/Recruiter Specialist
Atascadero State Hospital
02.1996 - 12.2000
Occupational Therapist Mental Health Team Member,
Atascadero State Hospital
07.1994 - 06.1995
Chief Rehabilitation Therapy Services
State Of California, Dept. Hospitals
Real Estate Best Practices
Executive Programs
MBA - Hospital Administration; Marketing
Brigham Young University
Bachelor of Science - Occupational Therapy
University of Southern California
High School Diploma -
Oxnard Unified High School
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