Amanda Baird
Hillsdale,NY
Summary
Resourceful prior Medical Assistant to help maintain smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs, as well as prior authorization back ground, referrals and medical records.
Overview
26
26
years of professional experience
Work History
Horse Groom
Monhill Farm
Gallatin, NY
01.2024 - Current
- Kept horses healthy and ready for activities by preparing and distributing feed and water on-schedule.
- Rendered aid to injured and sick horses and notified supervisors of additional care requirements.
- Turned out horses to promote optimal exercise and health.
- Completed routine barn upkeep tasks such as stocking supplies.
- Mucked out stalls to remove waste and debris and keep conditions sanitary.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Barn Manager
Fawn Ridge Farm
East Nassau, NY
04.1998 - 10.2008
- Ordered feed, bedding and farm supplies and tracked inventory.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Assisted students with preparing horses for lessons.
- Blanketed horses to maintain warmth during inclement weather.
- Cleaned and prepared stalls for newly acquired horses.
- Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
- Supported owner with employee payroll and scheduling.
- Inspected water troughs weekly to identify and repair leaks.
- Mucked stalls and cleared manure out of paddocks.
- Performed simple farm maintenance such as fence repair and equipment troubleshooting.
- Delivered basic equine medical care skills such as bandaging, wrapping and medication administration.
- Cared for horses by blanketing, cleaning stalls, feeding and watering.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Customer Service Cashier
Stewarts of America
Hillsdale, NY
2008 - 2008
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Recommended, selected, located and obtained products to meet customer needs.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers promptly and responded to questions.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Remained aware of surroundings and secured cash to minimize loss potential.
Certified Nursing Assistant
Barnwell Nursing & Rehabilitation Center
Valatie, NY
2008 - 2010
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Documented activities and recorded information in EMR system.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Distributed drinking water and nourishment to residents.
- Observed and reported unusual symptoms and changes to charge nurse.
- Helped residents walk with or without self-help devices.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Assisted residents in preparing for activities and social programs.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Certified Nursing Assistant
Coxsackie Correctional Facility
Coxsackie N, NY
2010 - 2015
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Documented activities and recorded information in EMR system.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Distributed drinking water and nourishment to residents.
- Observed and reported unusual symptoms and changes to charge nurse.
- Helped residents walk with or without self-help devices.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Assisted residents in preparing for activities and social programs.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Medical Assistant
Columbia Memorial Health
Hudson, NY
2015 - 2020
- Cleaned and maintained medical equipment following procedures and standards.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Located scheduling barriers and implemented appropriate solutions.
- Checked patient insurance and collected pre-authorizations from providers.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Interviewed patients to complete case histories and intake forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Completed relevant insurance and other claim forms.
- Scheduled and confirmed patient appointments and consultations.
- Assisted physicians with finalizing reports, speeches or presentations.
- Routed laboratory or diagnostic results to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Arranged hospital admissions for patients as required.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Incorporated outside records into charts and EHR.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Organized charts, documents and supplies to maintain team productivity.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Scheduled and confirmed appointments and meetings for management team.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Sorted incoming mail and directed to correct personnel each day.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled appointments and maintained and updated appointment calendars.
- Coordinated pick-up and delivery of express mail services.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Conveyed information to patients about arrival times and preoperative procedures.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Organized patient medical records and worked with insurance company representatives to obtain authorization.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Scheduled follow-up appointments as designated by physician.
Medical Assistant
BHSI
Great Barrington, MA
2020 - 2022
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Scheduled appointments for patients via phone and in person.
- Performed preliminary physical tests to accurately record results in patient history summary.
Education
High School Diploma -
New Lebanon Junior-Senior High School
New Lebanon, NY06-2002
Skills
- Work Prioritization
- Medical coding understanding
- Telephone management
- Insurance Authorizations
- Schedule Coordination
- Pre-authorization management
Timeline
Horse Groom
Monhill Farm
01.2024 - Current
Barn Manager
Fawn Ridge Farm
04.1998 - 10.2008
Customer Service Cashier
Stewarts of America
2008 - 2008
Certified Nursing Assistant
Barnwell Nursing & Rehabilitation Center
2008 - 2010
Certified Nursing Assistant
Coxsackie Correctional Facility
2010 - 2015
Medical Assistant
Columbia Memorial Health
2015 - 2020
Medical Assistant
BHSI
2020 - 2022
High School Diploma -
New Lebanon Junior-Senior High School
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