Rochel Hirsch
Boynton Beach
Summary
I am a former intelligence analyst and current medical credentialing professional, with experience in data entry and analysis, back office, logistics,, credentialing and writing. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am relocating in June.
Overview
23
23
years of professional experience
Work History
Patient Advocate
Squirrel Hill Health Center
11.2022 - Current
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Acted as a liaison between the interdisciplinary team members regarding critical aspects of the care plan.
- Worked effectively with staff from all departments to coordinate resolutions.
- Maintained patient records and updated electronic health systems to safeguard data.
- Identified opportunities for improvement in policies that directly impacted patient experience.
Medical Staff Credentialing Coordinator
Tikva
12.2021 - Current
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of noncompliant behavior
- Improved office efficiency by effectively managing internal communications and correspondence
- Managed application processes for facility certifications
- Conducted primary source verifications such as background checks and board certifications
E-Commerce Specialist
D Ltd, Global Digital Distribution Ltd
02.2016 - 12.2021
- Data analysis
- Financial record keeping
- Se Zohobooks, Priority, Excel, Outlook and Google Suite
- Kept Feeback at or above 98% for multiple marketplaces
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions
- Maintained working knowledge of company products, services and promotions
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts
- Tracked inventory and reviewed retail trends with spreadsheets in order to make timely and proactive business decisions
- Completed up to 30 sales and shipments every week
- Managed financial tracking, inventory coordination and social media marketing
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods
- Participated in team-building activities to enhance working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Open Source Researcher
Grantwatch
11.2014 - 02.2016
- Researched grants and funding sources for an international company performed web-based research, data entry, and database maintenance daily
- Contributed thousands of data points
- Improved operations through consistent hard work and dedication
- Maintained excellent attendance record, consistently arriving to work on time
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Elementary School Teacher
Multiple
09.2010 - 06.2014
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth
- Used learning stations to incorporate colors, shapes and textures to help students develop communication skills and build relationships
- Fostered student curiosity and interest in learning through hands-on activities and field trips
- Established open communication and positive relationships with students, parents, peers and administrative staff
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance
- Met with parents to review Individualized Education Plans for at-risk students
- Administered various reading tests and determined student reading levels based on assessment findings
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level
- Included multicultural awareness in class discussions to meet state standards
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents
- Instructed according to Common Core Standards as part of federal funding mandates for education
- Taught core subjects of math, science, technology and history
- Provided warm, supportive environment for developing academic, social and emotional growth
Customer Service And Sales Representative
Prepaid
02.2008 - 03.2009
- Responsible for day to day customer service and B2B sales
- Coordinated with the warehouse and suppliers and produced invoices using Quickbooks
- Tracked inventory and set prices
- Data entry for goods and sales
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
Signals Intelligence Analyst
Army
05.2002 - 05.2007
- Trained my team to 100% accuracy on the job requirements exam Responsible for millions of dollars in equipment and top secret information
- Data Analysis
- Research
- Reported for duty in event of disaster and other serious incidents involving inmates
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth
- Memorized unit policies and led training for company personnel
- Operated surveillance radar, communication systems and identification equipment
- Served in on-call capacity for last-minute or late-night taskings from leadership
- Trained in conflict resolution among subordinates, equals and superiors
- Uphold code of conduct and maintained professionalism in stressful situations
- Prepared and submitted personnel, ordnance and operational reports
- Trained in small arms, anti-armor and indirect fire weapons
Education
Human Resources Assistant Certificate
Boston University
Boston, MAJob Coaching Course
Job Coaching
Bachelor of Arts - Liberal Arts
Excelsior College
Albany, NY05.2007
Professional Leadership Development Course -
US ARMY
11.2005
Signals Intelligence Analysis Course -
US ARMY
10.2004
Skills
- File and records management
- Interpersonal Communication
- Excel formulas
- Word processing
- Spreadsheet management
- Customer Service
- Invoicing
- Compiling data
- Data verification
- Classroom management
- Credentialing software
Timeline
Patient Advocate
Squirrel Hill Health Center
11.2022 - Current
Medical Staff Credentialing Coordinator
Tikva
12.2021 - Current
E-Commerce Specialist
D Ltd, Global Digital Distribution Ltd
02.2016 - 12.2021
Open Source Researcher
Grantwatch
11.2014 - 02.2016
Elementary School Teacher
Multiple
09.2010 - 06.2014
Customer Service And Sales Representative
Prepaid
02.2008 - 03.2009
Signals Intelligence Analyst
Army
05.2002 - 05.2007
Professional Leadership Development Course -
US ARMY
Signals Intelligence Analysis Course -
US ARMY
Human Resources Assistant Certificate
Boston University
Job Coaching Course
Job Coaching
Bachelor of Arts - Liberal Arts
Excelsior College
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