Jessica Lane
Mount Laurel,NJ
Summary
Reliable Sales associate and cashier offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in a wide range of areas and flexible with changing business needs. Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately manages orders and collects money to reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment.
Overview
6
6
years of professional experience
Work History
Amazon Warehouse Associate
Amazon
Burlington, NJ
11.2019 - 05.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Consistently lifted materials weighing as much as 15 pounds.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Lawn Care Worker
Ben And Jess's Lawn Care Service
Browns Mills, NJ
09.2015 - 06.2017
- Maintained various types of flower beds by removing spent flowers, pulling weeds and edging.
- Spread and applied mulch around flower beds to retain moisture in soil and suppress weeds.
- Recommended tips for homeowners to help maintain yards and lawns such as proper mowing techniques, repairing bare spots on lawns and choosing correct seeds and fertilizers.
- Applied pesticide to property grounds to deter and eradicate pests such as ticks, wasps and mosquitoes .
- Maintained grounds by trimming, weeding and general clean-up.
- Handled hedge, bush and shrub trimming.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Maintained routine landscaping schedules to boost lawn health.
- Performed planting, watering, mulching and edging of lawns.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Developed lasting customer relationships and grew network over time.
- Installed and maintained landscapes at homes, offices and parks.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
- Inspected machinery to spot damage and note needed maintenance repairs.
- Rearranged planting beds and flower gardens seasonally.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Installed stonework according to landscape design plan and client specifications.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Worked with customers to develop designer landscaping plans for various budgets.
- Assisted with weekly project planning and crew scheduling.
- Completed timesheets and project reports on time to maintain client files for future reference.
- Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Arranged winter decorations, holiday lights, wreaths and garlands.
- Assessed pest damage and safely used appropriate pesticides for mitigation and control.
- Created striking landscape designs, applying years of diverse industry knowledge.
- Achieved customer satisfaction by providing timely and efficient lawn care services.
- Kept tools and equipment clean and well-maintained for optimal performance during daily tasks.
- Cut trees and shrubs to shape and maintain landscape.
- Adapted quickly to changing weather conditions ensuring completion of jobs despite unforeseen challenges.
- Collaborated with team members to complete large-scale landscaping projects within given deadlines.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed planting, watering, mulching, and edging of lawns.
- Evaluated status of lawn conditions and met directly with customers to create lawn care programs specific to needs and preferences.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Assisted in the installation of various landscape features such as sod, plants, trees, mulch, and decorative elements according to client specifications.
- Maintained punctual service appointments, resulting in consistent client retention and positive reviews.
- Contributed to business growth through referrals from satisfied customers due to exceptional lawn care services.
Storage Unit Buyer
Self-employeed
Browns Mills, NJ
03.2016 - 02.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Drive-Thru Cashier
McDonald's Restaurant
Dayton, Ohio
05.2015 - 05.2015
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers in choosing menu items by providing food complementing information.
- Balanced cash drawer at beginning and close of shift.
- Followed food safety and sanitation guidelines at all times.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
- Assisted customers with menu items and accurate order fulfillment.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
Volunteer
The work group nj youth corps
09.2014 - 12.2014
- Coordinated and managed volunteer activities for community service projects.
- Self-motivated, with a strong sense of personal responsibility.
- Installed insulation, trim and other finishing touches.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Cut and shaped materials to meet outlined measurements.
- Repaired damaged doors, windows and other structures.
- Measured, cut and installed drywall, paneling and other materials.
- Safely operated electric cordless and hammer drills and cutting torches.
- Proved successful working within tight deadlines and a fast-paced environment.
Volunteer
Twin oaks mentor service
06.2014 - 09.2014
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Facilitated community outreach to expand participation and support.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted special needs children in crisis situations.
- Positive role model for young children from infant to 5 years of age with disabilities
- Mentored foster children with autism and other physical or mental disabilities
Education
High School Diploma -
Burlington County College
Willingboro Nj06.2018
Skills
- Cash Register Operations
- Feedback Acceptance
- Inventory Stocking
- Customer Transactions
- Cooperative Attitude
- Multitasking and Organization
- Safe Food Handling
- Merchandise Stocking and Replenishing
- Positive Interactions
- Cash Control
- Adaptable and Flexible
Timeline
Amazon Warehouse Associate
Amazon
11.2019 - 05.2020
Storage Unit Buyer
Self-employeed
03.2016 - 02.2017
Lawn Care Worker
Ben And Jess's Lawn Care Service
09.2015 - 06.2017
Drive-Thru Cashier
McDonald's Restaurant
05.2015 - 05.2015
Volunteer
The work group nj youth corps
09.2014 - 12.2014
Volunteer
Twin oaks mentor service
06.2014 - 09.2014
High School Diploma -
Burlington County College