Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Zavala

Fort Worth,TX

Summary

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service/Sales Representative

Acuantia Inc.
01.2024 - Current
  • Respond to customer inquiries via phone, email, and chat.
  • Collaborate with internal teams to ensure excellent service delivery.
  • Follow up with customers to ensure satisfaction.
  • Offer recommendations based on customer needs
  • Explain features and benefits of products

Front Desk Clerk

Floor & Decor
12.2022 - 01.2024
  • Managed incoming calls and scheduled customer appointments.
  • Directed inquiries to appropriate departments efficiently.
  • Managed filing systems effectively.
  • Maintained an organized front desk and welcoming atmosphere.

Sales Associate

Costco Wholesale
09.2020 - 11.2022
  • Assisted customers with locating products and resolving issues.
  • Handled complaints with professionalism and efficiency.
  • Maintained a clean and organized sales floor.

Sales Associate

Target
08.2018 - 02.2020
  • Assisted customers with product inquiries and reservations.
  • Resolved customer complaints and ensured satisfaction.

Education

College Degree - Associate’s

Tarrant County College
Fort Worth, TX

Skills

  • Organizational Skills and Time Management
  • Typing and Data Entry
  • Customer Service and Interaction
  • Microsoft Office Systems

Timeline

Customer Service/Sales Representative

Acuantia Inc.
01.2024 - Current

Front Desk Clerk

Floor & Decor
12.2022 - 01.2024

Sales Associate

Costco Wholesale
09.2020 - 11.2022

Sales Associate

Target
08.2018 - 02.2020

College Degree - Associate’s

Tarrant County College

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Alexis Zavala