LESSIE BANKS
Pendergrass,GA
Summary
Dedicated Customer Service Specialist with over 10 years of experience in diverse roles, excelling in
customer interaction, problem resolution, and efficient service delivery. Proven track record of enhancing
customer satisfaction and streamlining service processes. Strong communication skills and adept at
managing high-volume interactions in remote settings. Committed to providing exceptional service and
fostering positive client relationships.
Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Northeast Georgia Health System
06.2023 - Current
- Supported healthcare teams by aiding in patient care and comfort measures during treatment procedures
- Facilitated patient transportation for various appointments, ensuring timely arrival to clinics and laboratories
- Administered preliminary patient evaluations, monitored vital signs, collected specimens, and maintained precise observation records adhering to established protocols.
Security Guard
SECURITY SOLUTIONS OF AMERICA
10.2022 - 05.2023
- Decreased incidents of theft and vandalism through consistent patrolling and monitoring procedures
- Reduced unauthorized access by enforcing stringent entry and exit protocols for personnel and vehicles
- Curtailed security breaches through diligent monitoring of surveillance systems, proactively preventing potential disruptions.
Transportation Security Officer
TSA, Transportation Security Administration
04.2022 - 11.2022
- Ensured a high level of security by accurately identifying and preventing 95% of prohibited items from entering secure aircraft areas
- Conducted thorough property searches and passenger pat-downs, maintaining professionalism and strict compliance with established security protocols
- Controlled terminal access points effectively, preventing unauthorized entry and contributing to the reinforcement of safety and security measures.
Student Loan Advisor
NELNET STUDENT LOANS
10.2020 - 11.2022
- Delivered comprehensive guidance on student loan options, handling an average of 80 client interactions per day via phone and email
- Enhanced customer understanding and satisfaction by providing clear information on services, leading to increased retention
- Developed personalized payment plans, effectively resolving client issues and ensuring a high level of service.
Behavioral Support Specialist
Gateway Homes
11.2019 - 01.2020
- Ensured adherence to behavioral protocols and therapeutic program schedules for individual client support
- Administered medication under medical guidance, achieving error-free delivery and contributing to the maintenance of resident health
- Maintained a clean and safe living environment by coordinating meal preparation, housekeeping, and meticulous record management.
Relief Counselor
Chesterfield County Mental Health Social Services
10.2018 - 11.2019
- Managed daily operations and therapeutic activities, ensuring the smooth functioning of house systems
- Enhanced resident well-being by promoting engagement and maintaining a supportive living environment
- Delivered medication accurately, provided timely resident transportation, and maintained error-free record keeping.
Direct Support Professional
Dominion Waiver Services
04.2017 - 12.2018
- Administered daily routines and therapeutic programs, maintaining adherence to established protocols
- Supported a constructive living atmosphere for residents through effective behavior management
- Monitored resident health and managed medication regimens to ensure optimum physical well-being
- Coordinated transportation for residents to critical appointments and engagements.
Education
Associate's Degree - Social Work
J Sargent Reynolds Community College
Richmond, VA12.2018
High School Diploma -
Beach Channel High School
Far Rockaway, NY11.2002
Skills
- Documentation
- Case Management
- Behavior Management
- Data entry
- Technical support
- Proficient in Office Software Suites (eg, Microsoft Office, Google Workspace)
Certification
First Aid/CPR/BLS Certification-August 2023-August 2025
Timeline
Mental Health Technician
Northeast Georgia Health System
06.2023 - Current
Security Guard
SECURITY SOLUTIONS OF AMERICA
10.2022 - 05.2023
Transportation Security Officer
TSA, Transportation Security Administration
04.2022 - 11.2022
Student Loan Advisor
NELNET STUDENT LOANS
10.2020 - 11.2022
Behavioral Support Specialist
Gateway Homes
11.2019 - 01.2020
Relief Counselor
Chesterfield County Mental Health Social Services
10.2018 - 11.2019
Direct Support Professional
Dominion Waiver Services
04.2017 - 12.2018
Associate's Degree - Social Work
J Sargent Reynolds Community College
High School Diploma -
Beach Channel High School