Karen Gilreath
Sandston,VA
Summary
Friendly associate with over 19 years experience working in retail and customer service environments. Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Strengths: Listening skills Excellent communication skills Fast learner Courteous demeanor Energetic work attitude Customer service Computer Knowledge
Overview
33
33
years of professional experience
Work History
Customer Service/Floral Designer/Clerk
Kroger
02.2012 - Current
- Provided customer service calls, answering customer inquiries, solving problems, and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Assisted customers with food selection, inquiries and order customization requests
- Assisted customers with store and product complaints
- Guaranteed positive customer experiences and resolved all customer complaints
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Design floral arrangements for special and on demand type basis
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Checked order details against account information to minimize errors and unnecessary delays.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Substitute Teacher
Stafford Co Public Schools
09.2003 - 02.2012
- Initiate, facilitate, and moderate classroom discussions
- Prepare course materials such as syllabi, homework assignments, and handouts
- Evaluate and grade students' class work, assignments, and papers
- Maintain student attendance records, grades, and other required records.
- Reporting the day back when Teacher returns.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Assigned, explained and graded homework.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student behavior and administered discipline as needed.
Delivery Driver Helper
Ups
11.2011 - 12.2011
- With RF handheld
- Multitasking
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Scanned and tracked packages for delivery accuracy and security.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Prevented damage to packages and products by correctly securing loads.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted driver with product or package deliveries to residential and commercial locations.
Communications Officer
Kings Dominion
03.2011 - 11.2011
- Taking incoming calls from patrons
- Transfer calls to proper Departments when necessary
- Dispatching calls over radio
- Recording and entering calls received over the radio
- Provided Customer service to those who needed questions or statements answered
- Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons
- Keep informed of shut-down and emergency evacuation procedures.
Clerk
Safeway
02.1990 - 12.1999
- Departments include: Deli, Bakery, Seafood, and Floral
- Provided customer service calls, answering customer inquiries, solving problems, and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Assisted customers with food selection, inquiries and order customization requests
- Assisted customers with store and product complaints
- Guaranteed positive customer experiences and resolved all customer complaints
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Interacted with customers by phone, email, or in-person to provide information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Assisted with onboarding of new employees.
- Monitored and tracked budgets and expenses.
Education
High school Diploma - undefined
Stafford Sr. High School
1990
Skills
- Customer Care
- CSR
- Customer Service
- Product Promotion
- Credit Card Payment Processing
- Delivery Scheduling
- Retail Materials Management
- Loss Prevention Goals Monitoring
- Managing Cash Register
- Sales Expertise
- Schedule Mastery
- Stocking and Replenishing
- Quality Assurance
- Quality Control
- Conflict Resolution Techniques
- Active Listening
- Retail Sales Customer Service
- Store Maintenance
- Records Management
- Order Fulfillment
- Staff Training
- Till Counting
- Payment Processing
- Merchandise Upselling
- Customer Service Excellence
- Customer Relationship Management
- Quality Assurance Controls
- Customer Relations
- Managing Multiple Tasks
- Reading Comprehension
- Problem-Solving Ability
- Closing Sales
- Customer Consulting
- Special Requests
- Sales Quota Achievement
- Order Processing
- Grammar
- Professional Telephone Demeanor
Timeline
Customer Service/Floral Designer/Clerk
Kroger
02.2012 - Current
Delivery Driver Helper
Ups
11.2011 - 12.2011
Communications Officer
Kings Dominion
03.2011 - 11.2011
Substitute Teacher
Stafford Co Public Schools
09.2003 - 02.2012
Clerk
Safeway
02.1990 - 12.1999
High school Diploma - undefined
Stafford Sr. High School
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