E. A. Huey
Indian Trail,NC
Summary
Results-driven and highly skilled professional with a strong background in human services and financial sectors, offering expertise in case management, project management, compliance, and client advocacy. Demonstrated ability to deliver tailored health and recovery programs, manage diverse caseloads, and lead teams to meet organizational objectives. Known for exceptional problem-solving, relationship management, and crisis intervention skills. Passionate about improving outcomes for individuals facing complex challenges through effective coordination and resource allocation.
Overview
17
17
years of professional experience
Work History
Housing Stabilization Social Worker & Interim Program Manager
The Salvation Army
09.2023 - Current
- Manage a diverse caseload of 52 clients experiencing homelessness, facilitating housing crisis interventions and stabilizing housing situations
- Conduct comprehensive assessments to identify and address health, housing, mental health, and financial literacy needs
- Coordinate multi-faceted interventions with a focus on long-term housing stability and tenant preservation
- Serve as Interim Program Manager for Rapid Rehousing Programs, overseeing operations, budget compliance, and collaboration with housing authorities and funding agencies
- Ensure full compliance with regulatory and funding requirements, while maintaining accurate documentation and reporting
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Social Work Assistant & Clinical Care Manager
Adsbury
11.2019 - 05.2021
- Assisted patients and families in securing post-discharge services such as rehab, home health, and hospice care
- Completed mandatory assessments and documents (e.g., PASRR, FL2) for the North Carolina Department of Health and Human Services
- Collaborated with medical professionals to ensure timely patient transitions and managed crisis intervention in high-stakes situations
- Actively maintained knowledge of community resources to provide holistic support to patients facing social, emotional, or financial difficulties
Supervisor & Facilitator
Walmart Global Shared Services
04.2016 - 09.2019
- Led a team of 30 staff, driving a 34% improvement in customer service through targeted leadership and process optimization.
- Directed priority workflows, reviewed audit reports, and ensured high-quality deliverables in accounts payable department.
- Developed training programs, conducted performance assessments, and implemented individual development plans for staff.
Supervisor
Cambridge Medical Group
01.2011 - 01.2013
- Managed day-to-day operations and staff development to ensure high-quality, cost-effective healthcare services
- Supported the Medical Director in the rollout of new services and maintained compliance with healthcare regulations
- Led operational reviews and presented strategic solutions for improving service delivery
Team Lead Educator & Manager
NC Pre-K & Fulton County Schools (GA)
01.2008 - 01.2012
- Managed educational training programs for educators, focusing on curriculum compliance and professional development
- Led quality and compliance initiatives to drive continuous improvement across the educational program
Education
Master of Arts - Health & Human Services
Liberty University
Lynchburg, VABachelor of Arts - Sociology and Women Gender Studies
University of North Carolina At Charlotte
Charlotte, NCSkills
- Case Management
- Client Advocacy
- Project Management
- Program Management
- Compliance & Risk Mitigation
- Crisis Intervention
- Team Leadership
- Staff Development
- Relationship Building
- Client Engagement
- Time Management
Accomplishments
- Spearheaded a 34% improvement in customer service within Walmart’s shared services division.
- Successfully managed a complex caseload of 52 housing crisis cases while implementing multi-disciplinary support plans.
- Led the development and implementation of recovery programs that provided critical support to vulnerable populations.
Volunteer Experience
- Children’s Hospital of Atlanta-Egleston, Volunteer Social Work Assistant & Grief Support, 01/01/12, 01/01/13, Provided compassionate grief support to families and assisted in the care of NICU infants.
- Covenant House, Volunteer Case Manager & Social Work Assistant, 01/01/11, 01/01/14, Supported homeless and at-risk youth through case management, job training, and coordination of community services.
Timeline
Housing Stabilization Social Worker & Interim Program Manager
The Salvation Army
09.2023 - Current
Social Work Assistant & Clinical Care Manager
Adsbury
11.2019 - 05.2021
Supervisor & Facilitator
Walmart Global Shared Services
04.2016 - 09.2019
Supervisor
Cambridge Medical Group
01.2011 - 01.2013
Team Lead Educator & Manager
NC Pre-K & Fulton County Schools (GA)
01.2008 - 01.2012
Master of Arts - Health & Human Services
Liberty University
Bachelor of Arts - Sociology and Women Gender Studies
University of North Carolina At Charlotte