Andriane Huey
Summary
SUMMARY
Results-driven and highly skilled professional with a strong background in human services and financial sectors, offering expertise in case management, project management, compliance, and client advocacy. Demonstrated ability to deliver tailored health and recovery programs, manage diverse caseloads, and lead teams to meet organizational objectives. Known for exceptional problem-solving, relationship management, and crisis intervention skills. Passionate about improving outcomes for individuals facing complex challenges through effective coordination and resource allocation.
Overview
17
17
years of professional experience
Work History
Housing Stabilization Social Worker
The Salvation Army
09.2023 - Current
- Manage a diverse caseload of 52 clients experiencing homelessness, facilitating housing crisis interventions and stabilizing housing situations
- Conduct comprehensive assessments to identify and address health, housing, mental health, and financial literacy needs
- Coordinate multi-faceted interventions with a focus on long-term housing stability and tenant preservation
- Serve as Interim Program Manager for Rapid Rehousing Programs, overseeing operations, budget compliance, and collaboration with housing authorities and funding agencies
- Ensure full compliance with regulatory and funding requirements, while maintaining accurate documentation and reporting
- Updated client documentation for accurate, compliant and current records
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers
- Provided training and mentorship to fellow case managers in the Rapid Rehousing program, enhancing team effectiveness and ensuring consistent service delivery
- Collaborated closely with the Program Supervisor and Manager to streamline processes, improve program outcomes, and support overall program goals
- Assisted with program development and implementation, contributing to the continuous improvement of services provided to clients
- Facilitated regular meetings to share best practices, resolve challenges, and ensure program adherence
Social Work Assistant/Discharge Planning
Adsbury,
11.2016 - 05.2021
- Assisted patients and families in securing post-discharge services such as rehab, home health, and hospice care
- Completed mandatory assessments and documents (e.g., PASRR, FL2) for the North Carolina Department of Health and Human Services
- Collaborated with medical professionals to ensure timely patient transitions and managed crisis intervention in high-stakes situations
- Actively maintained knowledge of community resources to provide holistic support to patients facing social, emotional, or financial difficulties
- Coordinated referrals to community services to help clients obtain needed support.
- Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
Facilitator/Manager
Walmart Global Shared Services
04.2016 - 09.2019
- Led a team of 30 staff, driving a 34% improvement in customer service through targeted leadership and process optimization
- Directed priority workflows, reviewed audit reports, and ensured high-quality deliverables in accounts payable department
- Developed training programs, conducted performance assessments, and implemented individual development plans for staff
Supervisor
Cambridge Medical Group
01.2011 - 01.2013
- Supervised a team of 8 staff members in a fast-paced medical office, ensuring efficient daily operations and high-quality patient care.
- Managed patient scheduling, reducing wait times and improving appointment scheduling efficiency by 20%.
- Implemented workflow improvements, leading to a 15% increase in office productivity while maintaining compliance with healthcare regulations.
- Trained and mentored new employees on office protocols, HIPAA guidelines, and patient service standards.
- Coordinated with healthcare providers to ensure seamless communication between staff and medical professionals.
- Handled patient inquiries, concerns, and complaints, maintaining a high level of patient satisfaction.
- Oversaw inventory management for medical supplies, ensuring timely restocking and reducing shortages.
- Organized and maintained patient records, ensuring compliance with privacy regulations and improving record retrieval efficiency.
- Developed and enforced office policies, resulting in a more structured, productive work environment.
Curriculum Coordinator
NC Pre-K & Fulton County Schools
01.2008 - 01.2012
- Developed and reviewed instructional materials to engage 2nd-grade students.
- Collaborated with 8 teachers to improve instructional strategies and student outcomes.
- Led professional development workshops for 2nd-grade teachers.
- Assessed curriculum effectiveness, contributing to a 10% increase in student achievement.
- Supported teachers in adapting curriculum for diverse learning needs.
- Managed the selection of age-appropriate textbooks and resources for 2nd-grade classrooms.
- Ensured 100% compliance with state and federal education regulations for all curriculum programs.
Education
Master of Arts -
Liberty University
Lynchburg, VABachelor of Arts -
University of NC At Charlotte
Charlotte, NC Skills
- Training and mentoring
- Facilitation techniques
- Staff training and development
- Customer focus
- Case management
- Substance abuse awareness
- Cross-functional teamwork
- Group dynamics
- Staff management
- Client advocacy
- Customer relationship management (CRM)
- Mental health assessment
- Conflict resolution
- Performance improvement
Timeline
Housing Stabilization Social Worker
The Salvation Army
09.2023 - Current
Social Work Assistant/Discharge Planning
Adsbury,
11.2016 - 05.2021
Facilitator/Manager
Walmart Global Shared Services
04.2016 - 09.2019
Supervisor
Cambridge Medical Group
01.2011 - 01.2013
Curriculum Coordinator
NC Pre-K & Fulton County Schools
01.2008 - 01.2012
Bachelor of Arts -
University of NC At Charlotte
Master of Arts -
Liberty University
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