Ea-Nisha Howze

• Developed rapport with clientele through friendly interactions and personalized service experiences.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.

•Processed cash, check and credit card payments.

•Ensuring all transactions are processed in accordance, with the state laws and regulations.

Externship/ Full-time

•Managed Athena E/M system, including scrubbing claims, resolving holds, and verifying CPT codes to ensure billing accuracy

•Maintaining the integrity of patient charts by uploading medical records and Eplanations of Benefits (EOBs)

•Scheduled appointments for our primary patients

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.