Brandon Riggsbee
Green Bay,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Account Manager
Performance Foodservice
02.2021 - Current
- Increased customer satisfaction by developing and implementing strategic account plans to achieve sales targets
- Drove revenue growth in key accounts, managing a portfolio worth over $18 million and maintaining strong client relationships
- Enhanced customer service by collaborating with cross-functional teams to promptly resolve issues, impacting client satisfaction positively
- Achieved an 32% increase in client performance by conducting regular business reviews to identify opportunities and address challenges
- Maximized profitability by negotiating contracts, resulting in a 38% improvement in long-term partnership agreements
- Identified growth opportunities leading to a 27% revenue increase by analyzing sales data and market trends
- Improved account management efficiency by utilizing CRM software to track and report on customer interactions
Business Owner / Property Manager
Riggsbee Properties LLC
05.2020
- Managed property bookings, reservations, and guest inquiries, providing responsive and personalized customer service to meet guests' needs and expectations
- Collaborated with cleaning services, maintenance vendors, and contractors to coordinate property upkeep, repairs, and renovations as needed
- Implemented guest satisfaction surveys, feedback mechanisms, and review monitoring to maintain high ratings and positive reviews for the properties
- Stayed current on industry trends, local regulations, and best practices in vacation rental management to ensure compliance and operational excellence
Sales Consultant
Sysco
02.2017 - 02.2021
- Developed and implemented sales strategies to acquire new clients, expand market reach, and increase revenue within the food distribution industry
- Collaborated with clients to understand their product requirements, pricing preferences, and delivery schedules, offering tailored solutions to meet their needs
- Participated in industry events, trade shows, and networking opportunities to promote company offerings, build brand awareness, and establish a strong presence in the market
- Collaborated with cross-functional teams, including marketing, operations, and customer service, to ensure seamless delivery of products, resolve issues promptly, and enhance customer satisfaction
Dietary Manager
Oak Park Place
03.2017 - 03.2018
- Oversaw the procurement process, including sourcing food supplies, negotiating contracts with vendors, and managing inventory levels to minimize waste and control costs
- Developed and implemented staff training programs on food safety practices, proper handling techniques, and meal service protocols to maintain a high standard of service delivery
- Collaborated with healthcare providers and dietitians to create individualized nutrition care plans for residents with specific medical conditions, allergies, or dietary restrictions
- Led a multidisciplinary team in coordinating dietary services with other departments to support the overall health and well-being of residents and ensure seamless care transitions
- Utilized electronic health record systems to maintain accurate and up-to-date resident dietary profiles, track food preferences, allergies, and special requests, and generate reports for regulatory compliance and audit purposes
Dietary Manager
PruittHealth
02.2016 - 02.2017
- Developed and implemented nutritionally-balanced menus in compliance with dietary guidelines and residents' preferences
- Managed food service operations, including procurement, budgeting, inventory control, and staff supervision
- Ensured compliance with state and federal regulations related to food safety, sanitation, and dietary requirements
- Conducted nutritional assessments and developed individualized meal plans for residents with specific dietary needs or restrictions
- Participated in interdisciplinary care planning meetings to contribute expertise on residents' nutritional needs and preferences
- Maintained accurate records of food production, meal counts, dietary restrictions, and other relevant data for reporting and auditing purposes
Sous Chef
Brigs
04.2011 - 10.2015
- Assisted the head chef in menu planning, recipe development, and food preparation techniques to ensure high-quality culinary offerings
- Provided leadership and guidance to kitchen staff, fostering a positive work environment, encouraging teamwork, and promoting professional development
- Assisted in menu costing, budget management, and profitability analysis to support financial goals and optimize kitchen performance
Education
Bachelor of Business Administration - BBA
Art Institute of Raleigh-Durham
Durham, NC01.2009
Associates of Restaurant and Hospitality Degree - Restaurant/Food Services
Art Institute of Raleigh-Durham
Durham, NC01.2007
High School Diploma - undefined
Athens Drive High School
Raleigh, NC01.2005
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
Accomplishments
- Ranked #2 & #3 out of 98 in Shawano division for consecutive years.
- Grew territory from $7 million to $18 million over 3.5 years.
- Created training seminars based off how I manage my day to day operations.
Timeline
Account Manager
Performance Foodservice
02.2021 - Current
Business Owner / Property Manager
Riggsbee Properties LLC
05.2020
Dietary Manager
Oak Park Place
03.2017 - 03.2018
Sales Consultant
Sysco
02.2017 - 02.2021
Dietary Manager
PruittHealth
02.2016 - 02.2017
Sous Chef
Brigs
04.2011 - 10.2015
Associates of Restaurant and Hospitality Degree - Restaurant/Food Services
Art Institute of Raleigh-Durham
High School Diploma - undefined
Athens Drive High School
Bachelor of Business Administration - BBA
Art Institute of Raleigh-Durham
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