Lisa Cole
Spring
Summary
Dependable, with track record of success in costumer service, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Cremation Specialist
Birdsong Cremations / LoveStrong Cremation Center
02.2022 - Current
- Identified needs of customers promptly and efficiently
- Display strong telephone etiquette, effectively handling difficult calls
- Maintain multiple families to complete cremation process in a timely manner
- Contact with Medical Examiner in various counties to obtain proper permits
- Dispatch accordingly to residence, hospital, personal care home, or Medical Examiner for pick up
- Work closely with families to ensure proper documents are signed and payment is secure
- Designated doctors for signature within TXEver
- Input information
- Create contracts
- On call for families shopping, current families, etc
- Transfer calls to appropriate location
- Transfer remains into urns at crematory when needed
- Deliver remains when needed to families
- Coordinate and prepare bodies for witnessing and/or viewing at crematory.
Stay at Home Wife/Mom
Home
06.2009 - 02.2022
Front Desk Receptionist
Northwest Women's Center
01.2008 - 06.2009
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Scheduled appointments and maintained and updated appointment calendars
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Monitored reception area to provide consistently safe, hazard-free environment for customers
- Greeted visitors entering establishment to determine nature and purpose of visit
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Check in patients, explained visit, scheduled appointments.
Education
Basics -
Tyler Junior College
Tyler, TXHigh School Diploma -
Bryant High School
Bryant, ARSkills
- Organizational Skills
- Training & Development
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Planning & Organizing
- Good Work Ethic
- Customer Service
Timeline
Cremation Specialist
Birdsong Cremations / LoveStrong Cremation Center
02.2022 - Current
Stay at Home Wife/Mom
Home
06.2009 - 02.2022
Front Desk Receptionist
Northwest Women's Center
01.2008 - 06.2009
Basics -
Tyler Junior College
High School Diploma -
Bryant High School
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