Jeremy Borrero
Encino,CA
Summary
Graduate student working toward LMFT licensure in the state of California. 9 years of experience performing a combination of client services and clerical functions in diverse work settings. Versed in mental health setting procedures such as risk assessment, case conceptualization, and grounding techniques. Experienced in working with teens and young adults struggling with anxiety, suicidal ideation, and grief. Seeking to gain meaningful experience in working with LGBTQ teens and adults, parents, families, and geriatrics in therapeutic settings.
Overview
12
12
years of professional experience
Work History
Customer Quality Experience Management (CQXM)
Medtronic Diabetes
Northridge, CA
01.2018 - Current
- Investigate specific events that may have led to malfunction or harm during product use
- Ensure all work met Quality System Regulations, Medical Device Reporting, The Privacy Rule, followed HIPAA law, and is in compliance with FDA requirements
- Review work of other personnel to ensure adherence with the above guidelines
- Maintain hands-on knowledge of materials including medical devices and accessories
- Compose formal letters and send them to consumers
- Establish contact with international affiliates for case information
Crisis Counselor
Crisis Textline
05.2020 - 07.2021
- Trained in crisis intervention, suicide risk assessment, problem-solving, and active-listening
- Engaged in simultaneous active conversations with texters at a time
- Helped stabilize texters work through anxiety, suicidal ideation, self-harm, relationship distress, bereavement and COVID-19 stresses
- Documented risk to each client and context of concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Product Expert
JCPenney
Valencia, California
01.2013 - 01.2018
- Earned Los Angeles “District Employee of the Month Award” out of 14 locations
- Performed thorough product and brand research in order to meet consumer standards
- Engaged in high level conflict resolution with multiple nationwide agencies and clients
- Intercepted and redirected calls on case-by-case basis to appropriate organizations
- Scheduled appointments, copied documents, wrote emails, and routed incoming communications
Research Assistant
Stereotyping And Intergroup Prejudice Lab, CSUN
Northridge, California
01.2013 - 01.2015
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Performed statistical, qualitative and quantitative analysis
- Assessed large sets of data to determine degree of replicability and consistency
- Performed statistical, qualitative and quantitative analysis.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
Education
Bachelor’s of Arts - Psychology
California State University
Northridge2015
Master of Arts - Clinical Psychology
Antioch University Los Angeles
Los Angeles, CA2023
Skills
- Excellent oral and written skills
- Active Listening
- Complex Problem-Solving
- HIPAA Requirements
- Social Perceptiveness
- Crisis Situations
Timeline
Crisis Counselor
Crisis Textline
05.2020 - 07.2021
Customer Quality Experience Management (CQXM)
Medtronic Diabetes
01.2018 - Current
Product Expert
JCPenney
01.2013 - 01.2018
Research Assistant
Stereotyping And Intergroup Prejudice Lab, CSUN
01.2013 - 01.2015
Bachelor’s of Arts - Psychology
California State University
Master of Arts - Clinical Psychology
Antioch University Los Angeles
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