Danielle Diedrich
Oceanside,CA
Summary
Reliable and punctual Animal Care and Customer Service team member
I have spent most of my time working in the customer service/food service industry. I spent 7 years at my last job working as a kennel tech/pet care specialist.
I am confidant at being able to manage a small team to keep the day to day operations running. Making sure everything is stocked and clean, that everything runs in a timely manner, and that things are done correctly to the customers satisfaction. I enjoy being behind the scenes, making sure all my team members have what they need, and helping out when needed. Highly organized and hardworking with good communication and multitasking abilities with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion.
Working with animals will always be a pleasure, and I hope to use the skills that I've learned to do a great job.
Overview
17
17
years of professional experience
Work History
Package Handler
FedEx:Ground
12.2021 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Areas worked: Load side, Unload (including SWAK, Flex slide and the NC Belt), Van Lines and Smalls (for a short period).
- Tugger Certified
Pet Care Specialist
VCA Mission Animal And Bird Hospital
11.2012 - Current
- Worked 5 to 9 -hour shifts with oversight of up to 40+ animals in kennels or holding pens.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Administered oral and topical medications to animals in boarding on a regular, scheduled basis and documented any changes in condition.
- Observed animal details such as size, condition, behavior and eating habits and documented data with Woofware.
Food Service Worker
Chronic Tacos Enterprises
02.2011 - 11.2012
- Counted cash in register drawer at beginning and end of shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers by answering questions and fulfilling requests.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Used POS system to enter orders, process payments, and issue receipts.
- Learned cooking and some management skills to provide back up at key times.
- Served needs of multiple customers in busy kitchen environment.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Conducted inventory counts by adding each item in stock and documenting.
- Worked at multiple locations for the company including their Solana Beach and Dana Point locations.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Greeted customers and answered any questions.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Offered product samples, answered questions and helped customers find items.
- Provided attentive service and proactively assessed guest needs.
- Assisted customers with carry-out service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled up to 10 calls an hour to address customer inquiries and concerns.
- Helped to prepare catering orders and make sure all items ordered are correct and supplied in a timely manner to assure customer satisfaction.
Customer Service
MCCS Camp Pendleton
08.2009 - 11.2010
- Issued receipts and processed refunds, credits, or exchanges.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Kept register and shopping areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Checked prices for customers and processed items sold by scanning barcodes.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Stocked merchandise each hour, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Assisted customers with locating and choosing merchandise in any store department.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers by answering questions and fulfilling requests.
- Maintained organized checkout area and swept floors and emptied trash cans.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Hostess
Oggi's Pizza & Brewing Company
09.2007 - 10.2008
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Conducted hourly dining room and server checks to asses readiness for expected customer loads.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took information about guests' party size, led to seating, offered menus and took drink orders.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Used cash registers and credit card machines to cash out customers, handling up to $1,000 dollars for events.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Checked and restocked server areas and organized and got change for front counter.
- Answered customer questions about hours, seating and menu information.
- Monitored seating area and checked restrooms every hour to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Bussed, cleaned and set up tables. Made sure all dishes, silverware, pots, pans and other cooking utensils were properly cleaned, sanitized and dried before being put away.
- Took inventory of stock weekly.
- Occasionally delivered orders by vehicle to the customer.
- Assisted the Bartender to make sure all stations were clean and had ice. Occasionally took drink and food orders, made sure the food arrived in a timely fashion.
Education
High School Diploma -
Skills
- Organization
- Team management
- Team player
- Product stocking and ordering
- Register experience
- Dog (and cat) bathing and nail clipping
- Some dog behavior training (aggressive pets)
- Holding/restraining pets for procedures
- Workflow supervision
- Fragile item handling
- Workplace Cleanliness
- Pallet Jack Operation
- Attentive Customer Service
Hobbies
I enjoy reading and drawing in my spare time.
Timeline
Package Handler - FedEx:Ground
12.2021 - Current
Pet Care Specialist - VCA Mission Animal And Bird Hospital
11.2012 - Current
Food Service Worker - Chronic Tacos Enterprises
02.2011 - 11.2012
Customer Service - MCCS Camp Pendleton
08.2009 - 11.2010
Hostess - Oggi's Pizza & Brewing Company
09.2007 - 10.2008
Santiago High School - High School Diploma,