Eachaya Abraham
Surprise,AZ
Overview
22
22
years of professional experience
1
1
Certification
Work History
Information Technology Analyst
NorthShore University HealthSystem - Skokie Hospital
Evanston, IL
12.2018 - 11.2023
- Provided technical guidance to ensure the successful completion of projects.
- Developed test plans, scripts, and scenarios to validate system functionality.
- Configured networks and systems to meet customer specifications.
- Performed troubleshooting on hardware and software issues in a timely manner.
- Monitored system performance metrics to identify potential issues or areas of improvement.
- Installed, configured, tested, and maintained operating systems, application software, hardware components, networking equipment, and peripherals.
- Implemented security measures to protect information from unauthorized access or destruction.
- Assisted users with resolving technical problems related to applications or hardware devices.
- Tracked project progress using issue tracking tools such as JIRA or Bugzilla.
- Researched new technologies that could improve existing systems.
- Collaborated with other departments to ensure quality control standards are met.
- Provided support for end-users on various applications and platforms.
- Generated reports on system performance data for senior management review.
- Evaluated current technology solutions against business needs and industry trends.
- Liaised with third-party vendors to resolve issues and evaluate platforms.
- Lent technical expertise and recommendations to assess data analytics and bolster information management.
- Monitored network operations to identify performance, capacity and utilization issues.
- Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices to reduce security incidents.
- Reused existing processes and services to streamline support and implementation of key systems.
- Performed system reviews on enterprise platforms to meet latest cybersecurity policies.
- Assisted staff and users with computer malfunctions and program problems.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed and managed project plans while providing status updates to management.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
- Trained staff and users to work with computer systems and programs.
- Tested, maintained and monitored computer programs and systems.
SCOTT FORESMAN- Pearson Education
Information Technology Department
Glenview, IL
07.2001 - 03.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
Information Technology (IT) - Information Technology (IT)
University of Illinois Chicago
Chicago, IL06-1997
High School Diploma -
Weber High School
Chicago IL 06-1993
Languages
English
Professional
Assyrian
Professional
Certification
- Certifications: A+ Certified, MCSE +I Windows NT 4.0, MCP Windows 2000
Computer Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), McAfee/Norton Virus
Protection Utilities, Anti-Virus, NetOp, PCAnyWhere, MS Exchange
Networking: Familiar with LAN, Wan, WLan,Citrix,
Operating Systems: Windows 95/98/NT/2000/XP/7/8/10 Work Station and Server - Computer Science MCSE+I
Timeline
Information Technology Analyst
NorthShore University HealthSystem - Skokie Hospital
12.2018 - 11.2023
SCOTT FORESMAN- Pearson Education
Information Technology Department
07.2001 - 03.2017
Information Technology (IT) - Information Technology (IT)
University of Illinois Chicago
High School Diploma -
Weber High School
- Certifications: A+ Certified, MCSE +I Windows NT 4.0, MCP Windows 2000
Computer Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), McAfee/Norton Virus
Protection Utilities, Anti-Virus, NetOp, PCAnyWhere, MS Exchange
Networking: Familiar with LAN, Wan, WLan,Citrix,
Operating Systems: Windows 95/98/NT/2000/XP/7/8/10 Work Station and Server - Computer Science MCSE+I
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