Shimonda Greene
Hackensack,NJ
Summary
Detail-oriented Medical and Health Services Manager/Patient Access Supervisor passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
24
24
years of professional experience
Work History
ATC Patient Access Supervisor
NYP Presbyterian Hospital
07.2023 - Current
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
- Utilized data analytics tools to identify trends in patient access metrics such as throughput times or first pass yield rates that informed decision-making around process improvements.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
Practice Manager
NYP Brooklyn Methodist Hospital
03.2022 - 06.2023
- Administrative oversight of Medical Assistants, LPN's and Access Service Representatives.
- Consulted with clinicians to develop business strategy.
- Collaboratedwith multi-disciplinary staff to improve overall patient care and response times.
- Motivated employees through supervision, training and coaching on duties and daily operational activities.
- Managed operations in accordance with budget requirements.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
Practice Manager
NYC Health + Hospitals
07.2020 - 03.2022
- Administrative oversight of the Adult Surgery Practice
- Adhered to all COVID-19 safety protocols
- Planned, directed, supervised, coordinated, controlled and reviewed work of all subordinate administrative personnel
- Collaborated with Surgery Practice Administrator and Adult Chief of Surgery in coordination of efficient, comprehensive services
- Coordinated all administrative functions between medical providers, nursing, social service and ancillary service providers
- Investigated reported and resolved all patient related concerns
- Created and implemented policies and procedures for effective practice management.
Practice Manager/Adult
NYC Health + Hospitals
12.2010 - 07.2020
- Administrative oversight of the HFC/FCC Adult/Pediatric Infectious Disease Clinic/ACS Tuberculosis/Pulmonary Clinics
- Planned, directed, supervised, coordinated, controlled and reviewed work of all subordinate administrative personnel
- Collaborated with Medical Director and HIV Service Line Management in coordination of efficient, comprehensive services
- Accumulated data for all budget preparation, fiscal reports, SNP enrollment projects and Revenue Enhancement Reports
- Coordinated all administrative functions between medical providers, nursing, social service and ancillary service providers
- Reviewed, modified and developed new operational policies and procedures
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
Practice Manager/ACS
NYC Health + Hospitals
01.2008 - 12.2010
- Administrative oversight of Model TB Tuberculosis/Pulmonary Clinics
- Supervised clerical associates, interns and volunteers
- Enforced appropriate TB/Infection Control guidelines, policies, procedures and protocols
- Collaborated with Clinical Chiefs and nursing in coordination of services
- Monitored clinic initiatives and collaboratives
- Resolved daily patient related issues and or complaints
- Collected, analyzed and distributed statistical data
- Attended seminars, collaboratives and continuous trainings for the department
- Prepared and reviewed departmental policy and procedure manuals
- Responsible for upholding all Joint Commission standards
Assistant Coordinating Manager/Manager
ACS Medicine, NYC Health + Hospitals
01.2007 - 01.2008
- Day to day administrative oversight of the Medical and Medical Subspecialty clinics
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Assessed current procedures and implemented improvements, boosting productivity
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Assistant Coordinating Manager/QARR Compliance Coordinator
NYC Health + Hospitals
11.2005 - 01.2007
- Oversaw day-to-day administrative activities of QARR compliance
- Worked closely with Managed Care Department to obtain QARR compliance data
- Met timeliness of projects and assignments
- Coordinated, scheduled and attended QARR compliance meetings
- Acted as liaison to the MIS department regarding information management for QARR compliance
- Monitored compliance for QARR Indicators for Ambulatory Care Services
- Developed and prepared weekly/monthly QARR reports, presentations and graphs
- Monitored database system problems
- Utilized HDS, Misys CPR and Unity for capture of critical clinic information
- Collected, analyzed and distributed statistical reports
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Clerical Associate III / Clerical Staff Supervisor
NYC Health + Hospitals
05.2001 - 11.2005
- Supervised Clerical Staff in Clinic Re-design
- Member of Re-design collaborative team
- Assistant to Department Coordinating Manager
- Assisted physicians, physician assistants, residents and nurses in all aspects of patient care
- Troubleshot all clinic problems and concerns
- Organized clinic schedules and calendars
Education
Bachelor of Business Administration - Health Services Administration
Monroe College
New York, NYSkills
- Microsoft Suite
- Outlook
- Insurance Referral Facilitation
- Web Entry
- Template Management
- Practice Management
- EPIC
- Salesforce
- Calabrio
- Webex
- Insurance Verification
- Kronos
- CRM
- Policy and Procedure Development
- Workflow Management
- Employee Recruitment and Hiring
- Decision Making
- Process Implementation
- Employee Supervision
- New Hire Training
- Performance Metrics
- Managing Medical Practices
- Interdepartmental Functions Coordination
- Employee Performance Evaluations
- Employee Work Scheduling
Timeline
ATC Patient Access Supervisor
NYP Presbyterian Hospital
07.2023 - Current
Practice Manager
NYP Brooklyn Methodist Hospital
03.2022 - 06.2023
Practice Manager
NYC Health + Hospitals
07.2020 - 03.2022
Practice Manager/Adult
NYC Health + Hospitals
12.2010 - 07.2020
Practice Manager/ACS
NYC Health + Hospitals
01.2008 - 12.2010
Assistant Coordinating Manager/Manager
ACS Medicine, NYC Health + Hospitals
01.2007 - 01.2008
Assistant Coordinating Manager/QARR Compliance Coordinator
NYC Health + Hospitals
11.2005 - 01.2007
Clerical Associate III / Clerical Staff Supervisor
NYC Health + Hospitals
05.2001 - 11.2005
Bachelor of Business Administration - Health Services Administration
Monroe College
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