Summary
Overview
Work History
Education
Skills
Timeline
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Eadie Lopez

Clermont,FL

Summary

Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

14
14
years of professional experience

Work History

Customer Service Associate

Dollar General Market
Syracuse, NY
12.2018 - 10.2019
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered basic technical support for clients on wide range of company products.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Prepcook

Redlobster
Kissimmee , Florida
04.2006 - 05.2016
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Cooked Number take-out orders per shift and securely packaged and labeled each order.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Trained and assisted new kitchen staff members.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Managed opening and closing shift kitchen tasks.
  • Identified inefficiencies leading to improved productivity.
  • Suggested actionable improvements to streamline training procedures.
  • Prepared average of Number menu items per shift.
  • Reduced food costs Number% by using seasonal ingredients, setting standards for portion size and minimizing waste.
  • Maintained food safety and sanitation standards.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.

Education

Diploma - DTa Entry

Benedict College Bsiness
Hato.rey Pr
01.1991

Skills

  • Inbound and Outbound Calling
  • Cash Handling
  • Cleaning
  • Product Knowledge
  • Cash Register Operation
  • Product Location
  • Shipping and Receiving

Timeline

Customer Service Associate

Dollar General Market
12.2018 - 10.2019

Prepcook

Redlobster
04.2006 - 05.2016

Diploma - DTa Entry

Benedict College Bsiness

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Eadie Lopez