Jacqueline Salazar
Dallas,TX
Summary
Experienced 911 Dispatcher With broad background in emergency Response coordination. Strengths Include Strong communication skill, calm understanding pressure, and efficient handling of high-stress situation. Proven ability to dispatch appropriate resources swiftly and accurately. Committed to making significant impact in community safety and emergency preparedness.
Developed skills in supportive residential setting, including conflict resolution and safety management. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities. Focused on creating positive and secure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Monitor
Dallas County Judge John C Treatment Center
Wilmer, TX
01.2026 - Current
- Monitored resident behavior to ensure compliance with facility rules and regulations
- Assisted in implementing daily activities and therapeutic programs for residents
- Conducted regular safety checks to maintain a secure environment for residents
- Facilitated communication between residents and staff to address concerns and needs
- Documented incidents and maintained accurate records, contributing to effective communication among team members.
- Supported crisis intervention efforts to de-escalate potential conflicts among residents
- Documented incidents and observations in resident logs accurately and promptly
- Conducted routine room checks, ensuring cleanliness standards were met and identifying maintenance needs as they arose.
Security Officer
Denali Universal Services
Wilmer, TX
11.2025 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, providing assistance as needed.
- Assisted in enforcing facility regulations and policies for visitor access.
- Reported suspicious activities and safety violations to management immediately.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Police Dispatcher
Cockrell Hill Police Department
Cockrell Hill Tx
08.2024 - 10.2025
- Operated multi-line phone systems to efficiently dispatch emergency services.
- Monitored radio communications to ensure timely response from law enforcement units.
- Prioritized incoming calls based on urgency and nature of incidents reported.
- Maintained accurate records of dispatched calls for effective incident tracking and reporting.
- Utilized computer-aided dispatch (CAD) systems for real-time data management and updates.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Used specialized software to track and maintain case incident numbers and logs.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Yard Switcher
FedEx Ground
Hutchins, TX
12.2023 - 06.2024
- Operated yard trucks to efficiently move trailers within terminal yard.
- Coordinated trailer repositioning to optimize loading and unloading processes.
- Conducted routine safety inspections on equipment and vehicles to ensure compliance.
- Assisted in training new switchers on safety protocols and operational procedures.
- Facilitated timely loading and unloading processes for efficient cargo transfers between railcars and trucks.
- Achieved punctual completion of assigned tasks despite challenging weather conditions or other unexpected obstacles that arose during normal operations.
- Maintained proper documentation for all switching activities, ensuring adherence to company policies and regulatory requirements.
Cashier
Exxon Mobil
Dallas Tx
09.2023 - 12.2023
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries, enhancing overall service experience.
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions efficiently using point-of-sale systems.
Cashier and Cook
McDonald's
Dallas Tx
06.2023 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of work areas.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth workflow during peak hours.
Cashier and Cook
Pizza Patron
Dallas Tx
06.2022 - 03.2023
- Trained new employees on cash handling procedures and customer interaction guidelines.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Implemented best practices for cash management to enhance accuracy during shifts.
- Adapted to changing menu offerings and promotions, ensuring accurate communication to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree -
Eastfield College
Mesquite, TXHigh School Diploma -
W W Samuell High School
Dallas Tx05.2023
Skills
- Transportation assistance
- Emergency Response
- Radio Communications
- Data entry
- Criminal Background checks
- Incident Reporting
- Works well under pressure
- Customer Service
- Excellent Communication
- Resident supervision
- De-escalation techniques
- Problem-solving
- Teamwork
- Attention to detail
- Multitasking
- Active listening
- Client consultation
- Professionalism
Certification
CPR Certified .
Residential Monitor Certified
Dispatch Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Residential Monitor
Dallas County Judge John C Treatment Center
01.2026 - Current
Security Officer
Denali Universal Services
11.2025 - Current
Police Dispatcher
Cockrell Hill Police Department
08.2024 - 10.2025
Yard Switcher
FedEx Ground
12.2023 - 06.2024
Cashier
Exxon Mobil
09.2023 - 12.2023
Cashier and Cook
McDonald's
06.2023 - 07.2023
Cashier and Cook
Pizza Patron
06.2022 - 03.2023
No Degree -
Eastfield College
High School Diploma -
W W Samuell High School