EA Erika Aguilar

Oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues Lead a team of six cashiers, define workflows, evaluate performance, and provide mentorship to facilitate professional growth Prioritizing tasks for team members and ensuring compliance with company policies and procedures Interface with customers on a daily basis to ensure a high-quality experience and identify resolutions to order issues Provided support for team members during the sales process, including answering questions on rates, discounts, and phone plans Manage in-person and telephone complaints and requests from more than 40 customers a day. Serve as the point of contact for customers, provide education on benefits, fault, and coverage throughout the claims process, and build relationships with clients Gather statements from customers, accident victims, and first-hand witnesses to support the claims process and build legal documentation for settlements Manage payment transactions, including both cash and credit card payments, and provide customer refunds as needed Oversaw self-checkout and assisted customers with scanning and checking IDs Assist banking clients with unique needs, including discussing banking products and personal financial goals Enroll clients for new accounts, credit cards, CDs, loans, and other solutions to provide personal finance resources

CPR, Douglas Fire Department, 01/01/24, 01/31/26, 1767653

Medical Assistant, 02/10/24, 233516

• Spanish
• English

• Dulce Silveira, Friend, (520) 255-9519
• Monica Escalante, MA Teacher (520) 678-3745
• Jessica Duran, Friend, (520) 368-7700