Nancy Previlus

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• Ensured timely medication administration for improved patient health outcomes.
• Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
• Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Supported needs of 5+ residents under long-term care.

• Maintained clean and organized workspace, promoting welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered customer telephone calls promptly to avoid on-hold wait times.