Eahne Edwards
Lake Charles,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Remote Customer Service Representative
Concentrix
01.2023 - 03.2024
- Provided friendly and efficient customer service while taking orders, serving meals and clearing tables in a timely manner.
- Assist customers with issues or concerns regarding their benefits.
- Direct customers to various departments for assistance.
- Managed incoming calls and emails in a timely manner, ensuring customer service excellence.
- Adhered to company policies related to customer service protocols when interacting with clients.
Remote Customer Service Representative
American Specialty Health Inc.
01.2021 - 02.2022
- Upsold additional services when appropriate during customer interactions.
- Provided customer service by explaining policies, answering questions, and resolving complaints.
- Created and maintained customer relationships, providing exceptional service to ensure customer satisfaction.
- Monitored customer service queues daily to prioritize tasks based on urgency levels.
- Answered customer inquiries regarding prices, services, store policies, procedures and promotions.
Departmental Cashier
Lowe's
11.2019 - 03.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Consistently met the quota for enrolling customers in incentive programs.
Customer Service Representative and Dispatcher
Million Air
01.2019 - 01.2020
- Verbally received and processed fuel orders for pilots.
- Successfully communicated with air traffic controllers to assist in plane landings, parking, and takeoffs.
- Provided excellent customer service to pilots, guests, and coworkers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Casino Floor Cashier
Golden Nugget
01.2017 - 01.2019
- Complied with and ensured Louisiana gaming laws were always followed
- Assisted with customer acquisition through the Billionaire Club program
- Enrolled customers in gaming card incentive programs
Keyholder
Wendy's
11.2009 - 04.2016
- Arrived early and stayed late to open and close store
- Operated alarm system, including setting and disarming
- Ensured alarm system was in working order, troubleshooting and escalating issues as necessary
- Assumed management responsibilities in the absence of the Manager or Assistant Manager
- Assisted staff during periods of high volume
Teller
Whitney Bank
11.2013 - 01.2015
- Performed routine bank telling tasks, including making deposits, withdrawals, transfers, cash advances, receiving loan payments, and cashing checks.
- Promoted strong customer and client interactions, built relationships, participated in cross-selling, and offered new products and features.
- Accurately closed out the teller terminal and remitted daily work to the supervisor.
Education
Certification - Massage Therapy
Louisiana Institute of Massage Therapy
02.2023
High School Diploma -
Lagrange Senior High
05-2012
Skills
- High-volume call center expertise
- Fluent in Microsoft Office Suite
- Experience creating engaging PowerPoints
- Fluent in Google Drive (Docs, Sheets, OpenOffice)
- Complaint resolution
- Call center procedures
- Customer relationship management (CRM)
- Order processing
- Inbound and outbound calling
- Excellent written and verbal communication skills
- Empathic listener, and persuasive speaker
- Exceptional negotiation skills
- Effectively managing complaints from customers
- Skilled at evaluating all options and generating creative, customer-focused solutions
- Easily able to understand and solve technical problems
Timeline
Remote Customer Service Representative
Concentrix
01.2023 - 03.2024
Remote Customer Service Representative
American Specialty Health Inc.
01.2021 - 02.2022
Departmental Cashier
Lowe's
11.2019 - 03.2021
Customer Service Representative and Dispatcher
Million Air
01.2019 - 01.2020
Casino Floor Cashier
Golden Nugget
01.2017 - 01.2019
Teller
Whitney Bank
11.2013 - 01.2015
Keyholder
Wendy's
11.2009 - 04.2016
Certification - Massage Therapy
Louisiana Institute of Massage Therapy
High School Diploma -
Lagrange Senior High
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