Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ealisa Colon Sanchez

Orlando,FL

Summary

Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.

Overview

3
3
years of professional experience

Work History

Property Manager/Assistant Manager

NDC Asset Management
Orlando, FL
04.2023 - Current
  • Processed evictions when necessary, in accordance with state laws and procedures.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Facilitated tenant paperwork processing and verification.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Completed lease applications and verifications, notifying prospects of results.

  • Managed customer service inquiries and complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created and managed budgets for travel, training, and team-building activities.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.

Barista

Starbucks
Orlando, FL
01.2022 - 10.2023
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Ground beans for espresso shots according to individual customer specifications.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Operated cash registers to process customer payments.
  • Received and accurately processed customer payments.
  • Described menu items to customers and suggested appealing products.

Sales Associate/BDC Representative

Lexus of orlando
Orlando, FL
10.2022 - 02.2023
  • Developed promotional strategies to increase sales volume.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Assessed customer needs to provide assistance and information on product features.
  • Used technology resources to assist customers in locating and selecting items.
  • Assisted customers with product selection, sizing and styling.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Tracked sales performance metrics to identify trends in marketplace.

Education

High School Diploma -

K12
High School
06-2021

Some College (No Degree) - Law

ASU
Tempe, AZ

Skills

  • Financial budgeting and reporting
  • Customer service-focused
  • Eviction procedures
  • Apartment maintenance
  • Tenant and eviction laws
  • Vendor management
  • Marketing and advertising
  • Fair housing mandates
  • Property management expertise
  • Leasing and sales
  • Staff management
  • Payment collection
  • Prospecting
  • Up-selling
  • Negotiation
  • Customer service
  • Sales demonstration
  • Cold calling
  • Customer care
  • Sales process
  • Customer loyalty programs
  • Relationship selling
  • Prospecting clients
  • Prospecting skills
  • Sales management
  • Follow-up communications
  • CRM software proficiency

Languages

English
Professional
Spanish
Professional

Timeline

Property Manager/Assistant Manager

NDC Asset Management
04.2023 - Current

Sales Associate/BDC Representative

Lexus of orlando
10.2022 - 02.2023

Barista

Starbucks
01.2022 - 10.2023

High School Diploma -

K12

Some College (No Degree) - Law

ASU
Ealisa Colon Sanchez