Ealisa Sanchez
Orlando,FL
Summary
Dynamic professional with extensive experience in customer service and property management, notably at NDC asset management . Proven ability in complaint resolution and relationship building, enhancing client satisfaction. Skilled in CRM software and documentation, ensuring efficient operations and compliance. Recognized for maintaining high standards in service delivery and fostering positive tenant relationships.
Insurance professional known for delivering high-quality customer service and maintaining high standards. Possesses valuable experience in addressing client issues and providing reliable support. Consistently collaborates with team members to achieve positive outcomes and adapts to changing demands. Skilled in policy analysis, claims management, and fostering client relationships.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Insurance Customer Service Representative WFH
ResultsCx
08.2025 - Current
- Assisted customers with insurance inquiries, providing accurate information and guidance on policy options.
- Processed claims efficiently, ensuring adherence to company protocols and regulatory requirements.
- Utilized CRM software to document customer interactions and track issue resolution progress.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support in processing orders and managing customer accounts.
Property Manager
NDC Asset Management
06.2022 - 02.2025
- Managed tenant relationships, ensuring high satisfaction and retention rates.
- Oversaw property maintenance schedules, coordinating repairs and improvements efficiently.
- Developed and implemented marketing strategies to enhance property visibility and occupancy.
- Conducted regular inspections to ensure compliance with safety regulations and standards.
- Prepared detailed financial reports, analyzing income and expenses for effective budget management.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Assistant Manager
NDC Asset Management
06.2022 - 02.2025
- Led team in implementing operational efficiencies and enhancing service delivery.
- Developed and executed strategic initiatives to improve client satisfaction and retention.
- Mentored junior staff, providing guidance on best practices and professional development.
- Analyzed market trends to inform investment strategies and optimize portfolio performance.
- Coordinated property maintenance schedules to ensure timely service delivery and tenant satisfaction.
- Managed tenant communications, addressing inquiries and resolving issues promptly.
- Assisted in lease administration, including processing applications and preparing lease documents.
- Developed and implemented marketing strategies to attract prospective tenants to available units.
- Conducted regular property inspections, identifying areas for improvement and facilitating necessary repairs.
Barista
Starbucks
10.2021 - 10.2023
- Delivered exceptional customer service in fast-paced environment, enhancing overall customer satisfaction.
- Operated espresso machines and brewing equipment, ensuring quality beverage preparation.
- Managed inventory levels, ordering supplies to maintain optimal stock for operations.
- Trained new baristas on coffee preparation techniques and customer service protocols.
- Implemented efficient workflow processes to improve speed of service during peak hours.
- Developed specialty drink recipes, contributing to menu innovation and product diversity.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Car Salesperson
Lexus of Orlando
10.2020 - 02.2021
- Developed deep product knowledge to effectively communicate features and benefits of Lexus vehicles.
- Built strong customer relationships through personalized service and follow-up communication.
- Conducted vehicle demonstrations and test drives to showcase performance and luxury features.
- Collaborated with finance team to facilitate seamless transaction processes for customers.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
High School Diploma -
K12
Skills
- Insurance terminology
- Policy review
- Attention to detail
- Insurance coverage verification
- Insurance claim forms review
- Coverage determination
- Customer service
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Customer Service Representative WFH
ResultsCx
08.2025 - Current
Property Manager
NDC Asset Management
06.2022 - 02.2025
Assistant Manager
NDC Asset Management
06.2022 - 02.2025
Barista
Starbucks
10.2021 - 10.2023
Car Salesperson
Lexus of Orlando
10.2020 - 02.2021
High School Diploma -
K12