Eamon Congdon
Springfield,VA
Summary
Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
10
10
years of professional experience
Work History
Head Waiter
Clydes
04.2017 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Server
Giardinos Italian
03.2016 - 04.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Leader
Zinga Frozen Yogurt
07.2015 - 03.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Host
Kilroys
06.2014 - 06.2015
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Business Administration And Management
Strayer University
Online12-2025
High School Diploma -
Lake Braddock Secondary School
9200 Burke Lake Rd, Burke, VA 2201506-2015
Skills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Order management
- Upselling strategies
- Table management
- Personnel training
- Strong leadership
- Problem-solving abilities
- Multitasking
- Effective communication
- Team leadership
Accomplishments
- Documented and resolved a Harassment Issue which led to Individuals having a better understanding of one another.
Timeline
Head Waiter
Clydes
04.2017 - Current
Server
Giardinos Italian
03.2016 - 04.2017
Shift Leader
Zinga Frozen Yogurt
07.2015 - 03.2016
Host
Kilroys
06.2014 - 06.2015
No Degree - Business Administration And Management
Strayer University
High School Diploma -
Lake Braddock Secondary School
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