Eamon Foster
QUEENSBURY,NY
Summary
Offering a strong ability to connect with customers and provide high-quality service. Brings strong product knowledge and a passion to share with customers and colleagues alike. Ready to use and develop organizational and multitasking skills in any role.
Overview
19
19
years of professional experience
Work History
Senior Customer Support Specialist
Gracenote
Queensbury, NY
10.2007 - Current
- Established strong relationships with key clients, leading to high levels of retention and repeat business.
- Collaborated with cross-functional teams to resolve product-related issues promptly, ensuring a seamless customer experience.
- Resolved challenging cases diplomatically while maintaining professionalism, preserving brand reputation with key clients.
- Developed innovative strategies to address recurring issues more effectively, increasing customer trust and satisfaction.
Education
Associate of Science - Computer Science
SUNY ACC
Queensbury, NY05-2006
Skills
- Customer service excellence
- Problem-solving
- Time management
- Adaptability and flexibility
Timeline
Senior Customer Support Specialist
Gracenote
10.2007 - Current
Associate of Science - Computer Science
SUNY ACC