Eamon Wright-Caudill
Savannah,GA
Summary
With a proven track record at The Rock House, I excel in high-volume dining and guest engagement, enhancing customer satisfaction and sales through exceptional service and upselling techniques. Skilled in cash handling and fostering teamwork, my strong work ethic and hospitality expertise drive positive outcomes and repeat business. I am a Talented Server bringing skills in order management, payment processing and upselling. I stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. I am also Knowledgeable about handling special dietary requirements and general food safety standards. As well as a Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Serveer assistant/Bar back
Husk
12.2024 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Server
The Rock House
01.2024 - 01.2025
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed and maintained courteous and effective working relationships.
Busser/Expo
The Rock House
08.2023 - 01.2024
- Provided attentive service and proactively assessed guest needs.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Pizza Manager
Your Pie
08.2023 - 01.2024
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Managed financial aspects of the store, including budgeting, profit and loss analysis, and cost control measures to maximize profitability while maintaining high-quality standards.
- Maintained compliance with local health department regulations by enforcing strict sanitation practices and food handling guidelines.
- Streamlined the order-taking process to reduce wait times for customers, resulting in higher repeat business.
Pizza Maker
Your Pie
01.2023 - 08.2023
- Coached new workers on store policies, pizza making, and dough preparation.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
Assistant Store Manager
Leopold's Ice Cream
03.2022 - 01.2023
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
Soda Jerk
Leopold's Ice Cream
11.2018 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Savannah Arts Academy
Savannah, GA04.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- High-volume dining
- Food Running
- Service prioritization
- Sales Techniques
- Quality Control
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Serveer assistant/Bar back
Husk
12.2024 - Current
Server
The Rock House
01.2024 - 01.2025
Busser/Expo
The Rock House
08.2023 - 01.2024
Pizza Manager
Your Pie
08.2023 - 01.2024
Pizza Maker
Your Pie
01.2023 - 08.2023
Assistant Store Manager
Leopold's Ice Cream
03.2022 - 01.2023
Soda Jerk
Leopold's Ice Cream
11.2018 - 03.2022
High School Diploma -
Savannah Arts Academy
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