Ean Auer
Hayward,CA
Summary
Polite and Energetic Front Desk Administrator with good problem solving skills. Skilled at handling customer inquiries telephone calls and managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Front Desk Administrator
Valor Training Center
12.2022 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Targeted new customers to grow geographic reach and increase revenue.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Bachelor of Arts - Environmental Studies
California State University - East Bay
Hayward, CA05.2027
High School Diploma -
Lincoln High School
Lincoln, CA06.2023
Skills
- Conflict Management
- Word Processing
- Business Administration
- File Management
- Strategic Planning
- Customer Inquiries
- Accounts Payable and Accounts Receivable
- Cash Handling
- Guest Relations
- Customer Retention
Timeline
Front Desk Administrator
Valor Training Center
12.2022 - 07.2023
Bachelor of Arts - Environmental Studies
California State University - East Bay
High School Diploma -
Lincoln High School
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