Ean Collmer
Roosterswings
Stoutsville,OH
1
Certification
11
years of professional experience
Dynamic professional with over 7 years of experience in customer service and operations management. Skilled in staff training, conflict resolution, and inventory management, leading to significant reductions in waste and improved team performance. Eager to leverage expertise to drive operational excellence.
Work History
Assistant Manager
7 Years 2 Months- Oversaw daily operations, ensuring compliance with health and safety regulations across the establishment.
- Led team training initiatives to enhance customer service skills and operational efficiency.
- Streamlined scheduling processes, resulting in improved staff allocation and reduced overtime costs.
- Developed and implemented inventory management procedures to reduce waste and improve stock accuracy.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Assistant Manager
3 Years 7 Months- Analyzed sales data to identify trends, informing strategic decisions for promotional campaigns.
- Coordinated cross-departmental communication to resolve issues swiftly and maintain service quality.
- Facilitated performance reviews and provided constructive feedback to enhance employee development.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff on best practices in food safety standards and customer interaction techniques.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma
Skills
Operations management
Financial oversight
Team leadership
Staff supervision
Employee scheduling
Recruiting and interviewing
Team management
Project coordination
Policy enforcement
Cost control
Resource allocation
Operational oversight
Time management
Conflict resolution
Problem-solving
Customer service
Budget management
Operational planning
Safety management
Certification
- Serve Safe Training - 2022-2027
Timeline
Assistant Manager
Roosterswings
05.2019 - CurrentRead More
Assistant Manager
Zanzis
10.2015 - 05.2019Read More
Circleville High School
High School Diploma
Read More