Ean Hafner
Elmco Stewart
Claremont,CA
10
years of professional experience
Motivated individual with 8+ years of experience in customer service and sales.
Work History
Senior Debt Advisor
6 Months- Developed tailored financial strategies for diverse client portfolios.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all
- Achieved conversion rate of 14.5%, surpassing company average of 10.2%.
- Consulted with consumers to evaluate financial situations and recommend debt relief solutions.
- Converted inbound and outbound inquiries into enrolled debt settlement clients through consultative phone sales.
- Built rapport, uncovered client needs, and addressed objections to close sales.
- Explained financial programs, payment structures, and enrollment requirements.
- Maintained accurate CRM documentation and managed a high volume of inbound leads.
- Consistently met or exceeded activity and conversion expectations in a performance-driven environment.
Outside Sales Representative
3 Years 10 Months- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Built strong client rapport to establish diversified network of connections.
- Attended trade shows and conferences regularly to increase brand visibility.
- Built relationships with customers and community to promote long term business growth.
- Collaborated closely with engineers, distributors, and contractors to meet project deadlines and offer creative solutions to problems
Salesfloor Team Lead (supervisor)
1 Year 2 Months- Managed a total store of up to 86 employees at once when the store manager or operations manager wasn't there or available
- Created and posted social media post to our stores Instagram and Facebook pages with a focus on number of views and engagement to bring customers in and drive sales
- Resolve customer complaints in a professional manner while also prioritizing customer satisfaction
- Communicated with teammates and other managerial staff to develop solutions to problems, deliver project requirements, and meet deadlines to reach sales goals
- Trained and developed new hires on all policies, procedures, store expectations, and on the job duties
- Created agendas and communication material for team meetings; from goals for the day, safety standards, new policies, and delegation of job duties
- Examined incoming shipments to verify quality and quantity of products and returned any damaged or unacceptable items for refund or replacement
- Tracked inventory and conducted counts to make sure our in-store records of product are accurate
- Oversaw and delegated employees on job tasks to make sure goals for the day were met
- Enforced safety rules and other policies to protect employees and minimize company liability
- Treated associates with fairness and respect while providing recognition of accomplishments.
Store Athlete (sales Associate)
2 Years 8 Months- Assisted customers on finding select items, providing recommendations, and giving outstanding customer service in a high volume environment
- Maintained accurate and precise merchandise displays for product placement to maximize purchases
- Processed and handled inbound orders coming in; stocking, product placement, inventory, and organizing
- Refilled inventory on the sales floor exceeding the average units per hour by over 200%
- Created a new and more efficient way of refilling products on the sales floor.
Lead Sales
1 Year 7 Months- Coordinated efforts with the managers and team members to provide sales techniques, motivation, and communicate company directives
- Highest selling employee in the store generating over 200k in sales
- Trained new hires on selling techniques, store cleaning, cash register, inventory processing, loss prevention, and opening and closing the store
- Demonstrated full store expertise on merchandise locations, product knowledge, inventory, and company expectations.
Education
Business Associates
Pursued coursework in business and excelled in marketing classes
Skills
Relationship Building
Motivated Team Player
Problem-Solving
Customer Service-Oriented
Team Leadership
Revenue and profit maximization
Complex Problem-Solving
Workforce Management
References
available upon request
Timeline
Senior Debt Advisor
Alleviate Financial
01.2026 - 07.2026Read More
Outside Sales Representative
Elmco Stewart
10.2022 - CurrentRead More
Salesfloor Team Lead (supervisor)
Walmart
08.2021 - 10.2022Read More
Store Athlete (sales Associate)
Nike
06.2018 - 02.2021Read More
Lead Sales
Tilly’s
10.2016 - 05.2018Read More
Citrus Community College
Business Associates
Read More