Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ean Phy

Ean Phy

Mineral Wells,TX

Summary

Proven Assistant Project Manager with a track record of enhancing project efficiency and client satisfaction at Canopy Solutions. Expert in project planning and client relations, coupled with a strong ability to lead teams and multitask effectively. Achieved significant improvements in project delivery timelines and quality control, demonstrating exceptional problem-solving and goal-setting skills.

Overview

15
15
years of professional experience

Work History

Assistant Project Manager

Canopy Solutions
12.2023 - 05.2024
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Supported timely project delivery by proactively identifying risks and developing mitigation plans.
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
  • Monitored and tracked project metrics and collected data to share with project members.

Assistant Project Manager

Architectural Fabrication
07.2017 - 11.2023
  • Managing the flow of information from customer to the design and engineering teams.
  • Quality control of material from purchasing to production.
  • Ensuring the design intent from the architect to customer funneling the flow of information to the correct departments.
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Supported timely project delivery by proactively identifying risks and developing mitigation plans.
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
  • Led team meetings to assess project progress and plan appropriately to meet delivery targets.
  • Aided in achieving project objectives through diligent monitoring of timelines, milestones, and deliverables.
  • Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.

Remodel Technician

Double P Customs
01.2015 - 07.2017
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.

Customer Service Supervisor

Billy Bob's Texas
05.2009 - 09.2016
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Created customer support strategies to increase customer retention.
  • Streamlined workflow by introducing efficient ticketing system for customer queries.
  • Reduced employee turnover by creating supportive and engaging work environment.

Education

Lakeview Centennial High School
Garland, TX
1990

Skills

  • Project monitoring
  • Project Planning
  • Project Scheduling
  • Purchasing and procurement
  • Quality Control
  • Client Relations
  • Client Relationships
  • Project Reporting
  • Client Interfacing
  • Meeting facilitation
  • Project Management
  • Problem-Solving
  • Detail Oriented
  • Phone and Email Etiquette
  • Relationship Building
  • Team Leadership
  • Customer Relationship Management
  • Time Management
  • Staff Management
  • ERP Software
  • Written Communication
  • Multitasking Abilities
  • Team building
  • Multitasking
  • Problem-solving abilities
  • Self Motivation
  • Goal Setting

Timeline

Assistant Project Manager

Canopy Solutions
12.2023 - 05.2024

Assistant Project Manager

Architectural Fabrication
07.2017 - 11.2023

Remodel Technician

Double P Customs
01.2015 - 07.2017

Customer Service Supervisor

Billy Bob's Texas
05.2009 - 09.2016

Lakeview Centennial High School

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Ean Phy