Ean Spencer
Hampton,VA
Summary
Experienced in numerous fields. Have a certificate of Criminal Justice and was prior Law Enforcement. Have 6+ years' experience in Hospitality field with 2 years' of that in Management in high traffic tourist localities. Have 3+ years' experience in construction field.
Overview
7
7
years of professional experience
Work History
Tree Service Groundsman
Trees R Us
11.2022 - Current
- Maintained and operated chainsaws and chippers to reduce safety hazards and support productivity.
- Followed safety regulations and company procedures to safeguard personnel and equipment.
- Assisted with removal of hazardous trees, safely cutting limbs and removing trunks.
- Organized materials, tools, and equipment to supply team members.
- Operated shredding and chipping equipment and fed limbs and brush into machines.
- Operated stump grinder equipment as well numerous lifts.
- Assisted and worked together other companies using cranes to safely remove dangerous trees.
- Performed routine cleaning and repairs, increasing longevity of tools and equipment
Assistant Manager
Gateway Hotel And Suites
06.2022 - 10.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Managed over 50 customer calls per day.
- Planning events and group trips for guests coming and advising them of attractions that are nearby.
Supervisor/ Interim Manager
Hampton Inn By Hilton
12.2021 - 05.2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Handled over 40 guest reservations as well as phone calls per day.
Police Officer
Berlin Police Department
01.2021 - 09.2021
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Policed assigned areas to check homes, businesses and public roads for signs of disturbance.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Answered calls from citizens and business owners for help in emergencies.
- Notified emergency personnel of incidents and accidents requiring medical assistance and aid.
- Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
Seasonal Police Officer
Ocean City Police Department
05.2020 - 10.2020
- Patrolled assigned areas to prevent and detect roadway crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Answered calls from citizens and business owners for help in emergencies.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Policed assigned areas to check homes, businesses and public roads for signs of disturbance.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Conducted preliminary investigations at scenes of major crimes.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
Construction Laborer
MJ Services
03.2017 - 03.2020
- Used required tools to complete jobs, including hammers, saws, hand tools, power tools and fastening devices.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
- Efficiently prepared job sites by removing debris and setting up materials and tools.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated safe and proper operations of power tools and construction equipment to prevent harm to team members or equipment.
- Measured, marked and recorded openings and distances to lay out construction work areas.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Used levels, squares, and tape measures to frame and properly meet blueprint expectations.
- Used different type of weld methods, torch and acetylene and mig welding, for HVAC repairs and other required uses.
- Used numerous heavy equipment machines such as; backhoe loader, front loader as well as bucket trucks and forklifts.
- Performed numerous remodels framing and restructuring entire rooms and homes taken by age and rot.
- Used belt grinders, angle grinders, wet saws, hand saws (circular saw), table saws, jigsaws, and miter saws on numerous occasion when the task at hand called for its use.
Front Desk Agent
Gateway Hotel
06.2017 - 10.2019
- Received 30 or more phone calls, reservations and guest reports daily.
- Assigning rooms to each reservation.
- Greeted guests upon arrival and offered assistance.
- Checking in and checking out guests; Preparing invoices.
- Provided guest assistance, including recommendations for tourist attractions.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Performed maintenance on A/C units, doorknobs, light fixtures and other things around when needed.
Education
Certificate of Criminal Justice - Criminal Justice
Wor-Wic Community College
Salisbury, MD06.2021
High School Diploma -
Stephen Decatur High School
Berlin, MD2017
Skills
- Problem Solving Skills
- Adaptability
- Team Work
- Microsoft Word
- Communication
- Professionalism; Appearance and Mannerisms
- Conflict resolution tactics
- Schedule setting
Accomplishments
- At the end of the year in my Seasonal Police Officer position, of all full time and seasonal officers, I had the second most interactions with citizens on my shift, this including citations, warnings and verbal interactions.
- As the Supervisor of the Hampton Inn the manager stepped away unexpectedly. The general manager placed me in his position after only working at the property for no more than two months.
Timeline
Tree Service Groundsman
Trees R Us
11.2022 - Current
Assistant Manager
Gateway Hotel And Suites
06.2022 - 10.2022
Supervisor/ Interim Manager
Hampton Inn By Hilton
12.2021 - 05.2022
Police Officer
Berlin Police Department
01.2021 - 09.2021
Seasonal Police Officer
Ocean City Police Department
05.2020 - 10.2020
Front Desk Agent
Gateway Hotel
06.2017 - 10.2019
Construction Laborer
MJ Services
03.2017 - 03.2020
Certificate of Criminal Justice - Criminal Justice
Wor-Wic Community College
High School Diploma -
Stephen Decatur High School
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