Summary
Overview
Work History
Education
Skills
Timeline
Generic
EAREAN NEAL

EAREAN NEAL

Charlotte,NC

Summary

As a Customer Service Representative, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills is important to me. I Enhance customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Overall, Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Circle K
02.2021 - 03.2022
  • Cash handling
  • Inventory
  • Sanitation stocker
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered prompt service to prioritize customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Seasonal Help Associate

Aldi
02.2020 - 09.2020
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Worked during the COVID-19 period
  • Helped as a cleaning specialist.
  • Completed store stocking

Deli Clerk

Harris Teeter
11.2019 - 06.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Created appealing food arrangements for party trays and specialized orders.
  • Planned work for deli team to optimize coverage for busy periods.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in 95% accuracy rate.
  • Cooked batches of food according to standard recipes.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Cashier

Circle K
01.2019 - 06.2019
  • Taking care of all customers funds correctly
  • FOOD SERVICE:Taking care of all food that is required to be served in the store.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Greeted over [Number] patients per day.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Collected and authorized payments of guests.

Warehouse worker

FedEx Ground
06.2018 - 11.2018
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Cashier

WENDY’S
06.2017 - 11.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

West Charlotte Senior High
Charlotte, NC
06.2017

Skills

  • Time Management
  • Teamwork
  • Active Listening
  • Cash counting
  • Delivery driver
  • Microsoft Office
  • Cash Handling
  • Customer service
  • Warehouse
  • Stocking
  • Deli
  • Microsoft PowerPoint
  • Microsoft Word
  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Microsoft Excel
  • Customer Service
  • Receiving Support

Timeline

Customer Service Representative

Circle K
02.2021 - 03.2022

Seasonal Help Associate

Aldi
02.2020 - 09.2020

Deli Clerk

Harris Teeter
11.2019 - 06.2020

Cashier

Circle K
01.2019 - 06.2019

Warehouse worker

FedEx Ground
06.2018 - 11.2018

Cashier

WENDY’S
06.2017 - 11.2017

High School Diploma -

West Charlotte Senior High

Similar Profiles

CREATE PROFILE
EAREAN NEAL