E'aren Brittenum
Pricetown ,CA
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
02.2022 - 02.2024
- Connect with customers on a daily basis to ensure a high-quality experience, identify resolutions to order issues, and foster satisfaction and loyalty.
- Successfully manage all aspects of daily store operations, including inventory management, sales forecasting, and staff scheduling with a team of 25+ employees.
- Implement strategic marketing and promotional campaigns to increase store visibility and drive customer traffic.
- Train, coach, and inspire team members to provide exceptional customer service and uphold brand standards.
Mobile Department Manager
MarketSource inc.
10.2020 - 05.2022
- Established a client list to inform customers of promotions, schedule appointments for service upgrades/add-ons, and provide an efficient, organized referral system.
- Ranked Top 10 in the company as a Store in Sales with developed marketing strategies focused on increasing foot traffic towards the Mobile Department.
- Conducted regular performance evaluations and provided coaching and feedback to team members to improve performance and increase productivity.
- Managed inventory levels to ensure adequate stock of popular mobile devices and accessories.
Assistant Store Manager
Shoe Retail
01.2016 - 08.2020
- Built genuine relationships with customers through de-escalation techniques to resolve issues, persuasive language to dissuade purchase uncertainty, and interpersonal communication to establish genuine trust, resulting in consistent referrals.
- Mentored new employees on company policies, procedures, and product knowledge to ensure efficient operations and excellent customer service.
- Managed inventory levels and conducted regular audits to ensure accurate stock levels and prevent overages or shortages.
- Analyzed sales data and trends to identify opportunities for growth and make data-driven decisions to optimize store performance.
Education
Bachelor's - Communication
California State University Los Angeles
East Los Angeles05-2019
Associate's - General Studies
University of Nevada Las Vegas
Nevada05-2014
High School Diploma -
Bishop Montgomery High School
Torrance, Ca08-2012
Skills
- Problem-solving
- Communication
- Attention to Detail
- Active Listening
- Leadership
Timeline
Store Manager
Starbucks Coffee Company
02.2022 - 02.2024
Mobile Department Manager
MarketSource inc.
10.2020 - 05.2022
Assistant Store Manager
Shoe Retail
01.2016 - 08.2020
Bachelor's - Communication
California State University Los Angeles
Associate's - General Studies
University of Nevada Las Vegas
High School Diploma -
Bishop Montgomery High School
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