Eareoniya Fullwood
El Dorado,AR
Summary
Proven Tax Preparer at HR Block with a track record of enhancing client satisfaction through meticulous document preparation and exceptional customer service. Skilled in Microsoft Excel and active listening, adept at handling sensitive information and resolving complex customer inquiries. Increased loyalty by prioritizing accuracy and efficiency, demonstrating outstanding organizational abilities.
Overview
3
3
years of professional experience
Work History
Tax Preparer
HR Block
10.2024 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Customer Service Representative
Home Depot
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Mac's Fresh Market
04.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Accounting - Business And Accounting
South Arkansas Community College
El Dorado, AR12-2023
High School Diploma -
El Dorado High School
El Dorado, AR05-2020
Skills
- Organization skills
- Active listening
- Customer assistance
- Document preparation
- Cash handling
- Microsoft Excel
- Data gathering
- Microsoft outlook
Timeline
Tax Preparer
HR Block
10.2024 - Current
Customer Service Representative
Home Depot
03.2023 - Current
Cashier
Mac's Fresh Market
04.2022 - 03.2024
Bachelor of Accounting - Business And Accounting
South Arkansas Community College
High School Diploma -
El Dorado High School
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