Earl Banks
West Haven
Summary
Experienced in high volume customer service in sales and technical service settings. Skilled in handling diverse customer needs and fostering strong team dynamics. Committed to building and repairing relationships.
Overview
10
10
years of professional experience
Work History
Sales Advisor
Edge Fitness Club
12.2023 - Current
- Thrived on being a team player
- Conducted 60-80 outbound calls daily to follow up with web leads, past due accounts, and VIP guests, ensuring consistent engagement and customer satisfaction.
- Successfully set appointments with potential new members, contributing to a significant increase in membership sign-ups.
- Created and executed targeted text and email blasts to promote new deals, resulting in improved customer awareness and response rates.
- Always strived to reach personal and team goals based on the metric systems in place.
- Assisted past and current members with account-based issues.
Technical Specialist
Apple Stamford
07.2014 - 07.2023
- Mission was to not only repair relationships, but continue to develop strong, positive relationships as well.
- Maintaining composure and customer focus while troubleshooting and solving issues.
- Maintained a high NPS (Net Promoter Score).
- Looked for opportunities to have customers partner with our business team.
- Fully knowledgeable of all products.
- Handling high traffic and having expert time management in between appointments.
- Thrived on change as products evolved specifically for software and hardware issues.
- Identified and determined how to treat each conversation differently while still setting all the proper expectations.
- Efficiently completed repairs on customer devices within the allotted turnaround times.
Education
High School Diploma -
West Haven High School
West Haven, CT06.2009
Skills
- Effective Team Contributor
- Skilled in Prioritizing Multiple Tasks
- Interpersonal Savvy
- Technical Proficiency
- Well-composed in stressful situations
- Adaptable Learner
- Situational Assessment Skills
- Ability to adapt in different situations
- Efficient
- Effective Time Management
- Well Spoken
- Bilingual
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Advisor
Edge Fitness Club
12.2023 - Current
Technical Specialist
Apple Stamford
07.2014 - 07.2023
High School Diploma -
West Haven High School
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