Earl Branham
Waynesfield,OH
Summary
- Proven track record in fleet management and customer service excellence, highlighted by a top-ranking status at Fishersgolfcarts@yahoo.com. Demonstrates expertise in DOT compliance and a strong work ethic, ensuring safety and efficiency in operations. Achieved significant improvements in service delivery and client satisfaction through innovative problem-solving and mechanical troubleshooting skills.
Overview
2025
2025
years of professional experience
Work History
Owner/Operator Truck Driver
Self Employed Web
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Sales Service
Fishersgolfcarts@yahoo.com
- Managed order processing and fulfillment for timely delivery of products.
- Increased product knowledge with ongoing training and development sessions.
- Conducted thorough needs assessments to provide tailored solutions for clients.
- Utilized CRM software to streamline communication and enhance customer interactions.
- Tracked customer feedback to identify trends and inform service improvements.
- Maintained up-to-date knowledge of products and services offered.
- Strengthened key account management capabilities through regular account reviews and proactive problem-solving measures.
- Ensured smooth handovers between sales and implementation teams, resulting in seamless project execution and customer satisfaction.
- Optimized customer satisfaction by addressing inquiries promptly and providing exceptional after-sales support.
- Achieved top-ranking status within the sales team consistently due to a results-driven approach towards target achievement.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Truck Driver
Lazer Spot
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Maintained clean and functional warehouse space throughout Number hour shifts.
Service Technician
Midohio Golf Cart
11.2020 - 12.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Education
0 - 0
Elida High School
Elida OhSkills
- DOT compliance
- Professionalism and work ethic
- Safe driving practices
- Safety compliance
- Truck loading and unloading
- Paperwork coordination
- Logbook management
- Vehicle inspection
- Load security
- Vehicle maintenance
- Delivery scheduling
- Critical thinking capacity
- Preventive Maintenance
- Safety management
- Log updating
- Fuel efficiency maximization
- Mechanical troubleshooting
- Customer service
- Recordkeeping and documentation
- Fleet management
- Dispatch communication
- Regulatory compliance
- Commercial driving
- Dependable and reliable
- Vehicle inspections
- Trailer maintenance
- Long-haul driving
- Clean MVR
- Inclement weather driving
- Tractor-trailer driving specialist
- Decision-making
- Shipping and packaging
- Mechanical tools
- Loading and unloading
- Schedule management
- Equipment maintenance
Air brake certification
Timeline
Service Technician
Midohio Golf Cart
11.2020 - 12.2024
Owner/Operator Truck Driver
Self Employed Web
Sales Service
Fishersgolfcarts@yahoo.com
Truck Driver
Lazer Spot
0 - 0
Elida High School
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