Earl Bryant
Summary
Dedicated medical courier with a proven track record at All About You Support Services, excelling in HIPAA compliance and route optimization. Known for enhancing customer satisfaction through timely updates and strong communication skills. Licensed driver with a clean record, adept at handling sensitive materials while maintaining confidentiality and professionalism.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Courier
All About You Support Services
04.2020 - Current
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Properly documented all specimens received using required software
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
Medical Transport Driver
AMR
02.2012 - 03.2020
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Achieved daily preparation for vehicle inspections prior to travel.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Communicated with patients and healthcare workers in both English and Spanish.
- Fostered strong relationships with healthcare providers by consistently delivering patients in a timely manner and communicating professionally at all times.
- Transported patients and clientele using cargo and Sprinter vehicles between medical facilities.
- Navigated complex traffic situations while maintaining focus on passenger safety at all times.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Participated in annual training to maintain Florida commercial driver's license certification for medical transport.
Education
Computer Information Systems
Hillsborough Community College
Tampa, FL03-2000
Skills
- Attention to confidentiality
- Route planning
- Handling pharmaceutical materials
- Clean driving record
- Licensed driver in Florida
- HIPAA compliance
- Delivering medical records
- Punctuality
- Valid Driver's license
- Medical terminology
- Safe driving
- Confidentiality
- Package pickup and delivery
- Heavy lifting
- Handheld scanning devices
- Item tracking
Certification
- OSHA 30
- HIPAA
- BBP
- Specimen Transport
Timeline
Medical Courier
All About You Support Services
04.2020 - Current
Medical Transport Driver
AMR
02.2012 - 03.2020
Computer Information Systems
Hillsborough Community College
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