Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Earl Cash

Earl Cash

Veteran/Information Technologies
Augusta,GA

Summary

Seasoned Staff Sergeant offering 15 years of service in United States Army. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented positions. Military professional effective at leading teams to accomplish ambitious goals. Expertise in Communications, Automation's and Leadership. Deadline-oriented and capable of handling multiple time-critical tasks simultaneously. Accomplished in commanding organizations in austere locations during multiple deployments, including 4 combat tours in support of the Global War on Terrorism (GWOT). Industrious and enthusiastic management professional offering 17+ years of experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Overview

26
26
years of professional experience

Work History

Pool Technician

A -N- J Pool and Spa
The Villages, FL
03.2016 - 02.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Staff Sergeant

United States Army
12.2011 - 02.2016
  • Served as Communications Chief for an eleven man Signal Section in a Light Infantry Battalion assigned to the 10th Mountain Division; supervised, installed, operated, and performed unite level maintenance on Multi-channel Line-of-Sight (LOS) and assigned Satellite Terminal Trailers (STT) systems, communications Security (COMSEC) devices, and associated equipment valued in excess of $3,000,000; responsible for the discipline, health, welfare, morale and fitness for nine soldiers and professional development of two Non-Commissioned Officers. Deployment; Redeployment OEF XI-XII. Appointed Duties: Shop Foreman, Command Post Node (BnCPN) Team Chief
  • Responsible for the 100% accountability of automation's, networking, and satellite equipment valued at over $3,000,000
  • Led the redeployment and reset of the unit's automation's and equipment; resulted in a communication section better prepared for global deployments
  • Served as a Tactical Cadre NCO for the 15th Regimental Signal Brigade's Mercury Fusion Field Training Exercise (FTX); reinforces all Warrior Tasks and Battle Drills for over 3,500 Military Occupational Specialty Soldiers; responsible for conducting scenario based and opposing force (OPFOR) at all Forward Operating Bases and Military Operation in Urban Terrain sites; responsible for the operation and maintenance of all Voice, Data, and Combat Net Radio Networks and associated Communications Security (COMSEC) devices, and other equipment valued in excess of $500,000; responsible for the health and welfare of 100-180 soldiers on a weekly basis. Appointed Duties: Range Safety Officer; Combat Life Saver
  • Flawlessly performed medic support operations during the Mercury Fusion Capstone Exercise; supervised and ensured the health and welfare of 500 IET soldiers
  • Expertly let Company Non-Commissioned Officer Professional Development for 140 Non Commissioned Officers; received praise by peers throughout the unit for excellent instruction of Law of Warfare training
  • Instilled pride in Army tradition and heritage; expertly executed Signal Corps Regimental Induction Ceremony for over 230 IET soldiers weekly
  • Planned and conducted a grenade toss event in support of the battalion's Patriot Challenge for MOS-IET soldiers; greatly increased morale for over 500 soldiers
  • Successfully trained proper grenade handling/toss and grenade specification as the Grenade Simulation Range Instructor to 4,500 soldiers
  • Expertly trained over 120 soldiers weekly as a Land Navigation Instructor on proper navigation techniques, map reading, and terrain association within a 400 acre field site
  • Trained over 1,000 IET soldiers with Engagement Skills Trainer 2000 on weapons zeroing, weapons qualifying, and shoot/don't shoot scenarios
  • Masterfully executed duties as a Range Safety Officer during ten range live fire exercises; ensured training was conducted efficiently and safely for over 1,000 soldiers
  • Reinforced weapons operations standards as a lane safety during range live fire exercises for 3,500 soldiers; resulted in zero safety incidents or injuries
  • Maintained all training support simulators which directly resulted in a 100% reliability rating for combat patrol and range training support
  • Served as a Range Technician on a rotating 8-hour shift in a Range Control facility which simultaneously integrates live-fire activities, air drops and close-air-support operations into an air traffic control environment. Coordinates and controls all activities within Fort Gordon Training Complex to include restricted air space. Ensures Units' direction of fire, safety data, and time sequences are correct and strictly adhered to. Applied knowledge of weapons systems, range safety, and training to ensure safe operations are maintained. Appointed Duties: Range Technician, Standard Terminal Automation Replacement System (STARSLITE) Management
  • Briefed Range Safety Officers on duties and responsibilities allowing 78 separate units to safely train on basic and advanced rifle marksmanship
  • Competent and knowledgeable; ensured safety was adhered to through periodic safety inspections, over 1,00 soldiers trained accident free
  • Fostered climate of dignity and respect and adheres to all Sexual Harassment/Assault Response and Prevention (SHARP) program
  • Synchronized efforts between range control and unit leaders; enable units to successfully accomplish all live-fire exercises
  • Trained unit Range Safety Officers in training complex occupation and proper radio procedures while conducting range safety inspections
  • Applied scarce resources to ensure most pressing, high-impact requirements were resourced; results were support to his customers

Sergeant E-5

United States Army
04.2007 - 12.2011
  • Served as a Senior Transmissions System Operator in a Light Infantry Battalion assigned to the 10th Mountain Division. Responsible for the health welfare, and professional development of five Soldiers; Supervised, installed, operated, and performed unit level maintenance on Multi-channel Line-of-Sight (LOS) and assigned Satellite Terminal Trailers (STT) systems, Communications Security (COMSEC) devices, and associated equipment valued in excess of $3,000,000. Redeployment in support of Operation Enduring Freedom IX/X. Appointed Duties: Battalion Automation NCO, Command Post Node (BnCPN) Team Chief
  • Served as the Day Shift Automation NCO deployed in support of Operations Enduring Freedom XI-XII. Appointed Duties: Platoon Master Fitness Instructor, Alternate Battalion Comsec Custodian, Fire Marshall
  • Managed a tactical network of over 85 computers, telephones, and printers, with a 99% up-time rating
  • Created and maintained trackers to successfully managed battalion accounts and trouble tickets
  • Coordinated with counterparts at other units and higher echelon to ensure the unite had the necessary equipment and training to complete the mission
  • Displayed the physical and mental toughness imperative to mission accomplishment
  • Displayed an intense focus on mission completion while maintaining trust, teamwork, and unit cohesion
  • Unparalleled enthusiasm; always ready for the task at hand

Active Duty Soldier

United States Army
02.2001 - 04.2007
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on a daily basis
  • Realized 100% accuracy in inventory count of $1,000,000's in weapons, equipment and vehicles for United States Army combat group during extended deployment to forward operating area
  • Achieved 99% on all physical fitness evaluations and agility testing over 15 years
  • Advised Platoon Sergeants on operations, intelligence and risk assessments in daily/weekly/monthly briefings
  • Responded to emergencies with speed, efficiency and knowledgeable assistance
  • Determined and recommended methods to address improvement opportunities
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Developed standard operating procedures and document workflow for current and future process steps
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Received incoming calls and messages and addressed or triaged phone requests
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Cashier

Walmart
01.2000 - 01.2001
  • Checked prices for customers and processed items sold by scanning bar codes
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Counted cash in register drawer at beginning and end of shift
  • Processed P.O.S. transactions, including checks, cash and credit purchases or refunds
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Assisted customers by answering questions and fulfilling requests
  • Educated customers on promotions to enhance sales
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Worked closely with the store manager to solve problems and handle customer concerns
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency

Shift Manager

Burger King
01.1998 - 01.2000
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Tracked receipts, employee hours and inventory movements
  • Kept employees operating productively and working on task to meet business and customer needs
  • Trained and mentored new employees to maximize team performance
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
  • Exercised composure under pressure and in escalated customer service scenarios
  • Coached crew members to optimize performance and motivate toward more efficient work
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
  • Trained back-up associates and led crew members in managing operations of storefront
  • Regularly checked building to confirm maintenance and cleaning met code and regulations

Education

High School Diploma -

Eleanor Roosevelt High School
Greenbelt, MD
05.1996

Some College (No Degree) - General Studies

Brewton Parker
Mount Vernon, Ga

Some College (No Degree) - General Studies

University of Maryland - College Park
College Park, MD

Some College (No Degree) - General Studies

Central Texas College
Killeen, TX

Some College (No Degree) - Business Management

Central Georgia Technical College
Macon, GA

Skills

  • Work well in a high pressure environment
  • Well organized and efficient
  • Strong training skills
  • Skilled with computer systems and software
  • Skilled at organizing complex projects, defining project priorities, and delegating tasks
  • Skilled at encouraging others and developing rapport
  • Self starting, goal oriented strategist whose confidence, perseverance and vision promote success
  • Self-motivated and assertive
  • Tactical planning
  • Operations management
  • Critical Thinking
  • Troubleshooting
  • Quick learner
  • Crew leadership
  • Training and development
  • Logical reasoning
  • Adept multi-tasker
  • Risk management assessments
  • Weapons training
  • Typing 80 words per minute
  • MS Office Suite
  • Verbal and written communication
  • Financial management
  • Staff management
  • People-oriented
  • Skilled problem solver
  • Money handling abilities
  • Active listening skills
  • Strong interpersonal skills
  • Retail sales
  • Customer Care
  • Customer Satisfaction
  • Sample Checking
  • Supply Maintenance
  • Pool Maintenance
  • Pool Operations
  • Hazardous Chemical Handling
  • Chemical Balancing
  • Daily Reports

Accomplishments

  • Awarded the Overseas Service Ribbon x 4
  • Awarded the Army Commendation Medal x 2
  • Awarded the Army Achievement Medal x 3
  • Awarded the Army Good Conduct Medal x 4
  • Awarded the National Defense Service Medal
  • Awarded the Afghanistan Campaign Medal x 2
  • Awarded the Iraq Campaign Medal x 2
  • Awarded the Global War on Terrorism Service Medal
  • Awarded the Army Service Ribbon
  • Awarded the North Atlantic Treaty Organization Medal
  • Awarded the Certificate of Achievement
  • Recipient of the U.S. Army Combat Action Badge

Certification

  • OSHA Construction 10 hour certified
  • ServSafe Food Handlers certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Pool Technician

A -N- J Pool and Spa
03.2016 - 02.2024

Staff Sergeant

United States Army
12.2011 - 02.2016

Sergeant E-5

United States Army
04.2007 - 12.2011

Active Duty Soldier

United States Army
02.2001 - 04.2007

Cashier

Walmart
01.2000 - 01.2001

Shift Manager

Burger King
01.1998 - 01.2000

High School Diploma -

Eleanor Roosevelt High School

Some College (No Degree) - General Studies

Brewton Parker

Some College (No Degree) - General Studies

University of Maryland - College Park

Some College (No Degree) - General Studies

Central Texas College

Some College (No Degree) - Business Management

Central Georgia Technical College

Similar Profiles

CREATE PROFILE
Earl CashVeteran/Information Technologies