Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Earl Eick

Rapidan,VA

Summary

Adaptable professional with strong communication and interpersonal skills. Proven ability to build relationships, improve customer satisfaction, and maintain equipment. Skilled in emergency response, team collaboration, and operational efficiency. Looking to leverage these skills to contribute effectively in a fast-paced environment.

Overview

4
4
years of professional experience

Work History

Military Police Officer

Army Reserve
07.2022 - Current
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Maintained 100% accountability of assigned equipment worth more than $[1000].
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
  • Checked vehicle equipment for proper functioning prior to use.
  • Enhanced unit readiness by conducting regular training exercises for new recruits.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Assistant Manager

Domino's Pizza
02.2021 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Generated repeat business through exceptional customer service.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Mechanic/Customer Service Representative

Galaxy Strikes Bowling Alley
01.2023 - 02.2024
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Disassembled defective parts to make proper repairs.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Read and followed technical documentation to complete accurate repairs.
  • Repaired and replaced worn and damaged components.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Eastern View High School
Culpeper, VA
05-2019

Skills

  • Self-defense training
  • Safe weapons usage
  • First Aid administration
  • Weapons training and Handling
  • Conflict de-escalation
  • Military personnel safety
  • Access Control
  • Physical Security
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Accomplishments

    In training I achieved Top Shot in my company showing proficiency with the service rifle.

Timeline

Mechanic/Customer Service Representative

Galaxy Strikes Bowling Alley
01.2023 - 02.2024

Military Police Officer

Army Reserve
07.2022 - Current

Assistant Manager

Domino's Pizza
02.2021 - Current

High School Diploma -

Eastern View High School

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Earl Eick