Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Earl Francis

Poinciana

Summary

Astute telwork professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

26
26
years of professional experience

Work History

Call Center Representative

Foundever (Cash App Taxes)
11.2023 - 04.2024
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Help Desk Support Specialist

31 Park
11.2020 - 11.2023
  • Configured hardware and granted system permissions to new employees.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Ensured compliance with company policies regarding data security during interactions with customers.

Retail Store Manager

Greg Norman Outlets
07.2013 - 11.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.

Assistant Retail Store Manager

PVH Corp.
04.2007 - 07.2013
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Assisted store manager in meeting standards for customer service and quality.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.

Network Administrator

Advanced Studies
06.1998 - 03.2007
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff on troubleshooting issues and closing calls.

Education

No Degree - Computer And Information Sciences

Valencia College
Orlando, FL

High School Diploma -

Calabar High School
St. Andrew, JM
06.1991

Skills

  • Call Center Customer Service
  • Verbal and written communication
  • Customer Support
  • Problem-solving skills
  • Decision-making skill
  • System Administration
  • Network Troubleshooting
  • Technical Support
  • Hardware and software monitoring
  • Network systems installation
  • Wireless Networking
  • Router Configuration
  • Network Security

Hobbies

  • Build and manager friends and family networks.
  • Build computer for family and friends.
  • Setup and deploy server environment tools and services

Timeline

Call Center Representative

Foundever (Cash App Taxes)
11.2023 - 04.2024

Help Desk Support Specialist

31 Park
11.2020 - 11.2023

Retail Store Manager

Greg Norman Outlets
07.2013 - 11.2020

Assistant Retail Store Manager

PVH Corp.
04.2007 - 07.2013

Network Administrator

Advanced Studies
06.1998 - 03.2007

No Degree - Computer And Information Sciences

Valencia College

High School Diploma -

Calabar High School

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Earl Francis