Summary
Overview
Work History
Education
Skills
Timeline
Generic

Earl Garriott

Eldridge,IA

Summary

Professional property claims specialist with proven track record in assessing and resolving insurance claims efficiently. Adept at working collaboratively within teams to achieve optimal results and adapt to changing needs. Skilled in negotiation, investigation, and customer service, ensuring fair and accurate claims outcomes. Dependable and results-driven, with strong ability to manage multiple cases and maintain client satisfaction.

Overview

2015
2015

Years 30 years of professional experience3

1
1

Several courses over the years

Work History

Large Loss Property Adjuster

Crawford. & Co
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Scoped and photographed properties for defects and damage.
  • Used Software to compile estimates for personal property and structure damage.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Developed effective techniques to mitigate losses.
  • Prepared sketch of floor plan and roofline and entered data into Software to develop line-by-line item costs of damages.
  • Prepared comprehensive reports to negotiate purchase price and repair of properties.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Performed Number field investigations of damaged properties every month.
  • Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
  • Ensured excellence in service delivery by adhering to strict quality control measures during all aspects of the claim process.
  • Improved claim resolution times by efficiently managing a caseload of property claims.
  • Reduced costs for the company by accurately estimating repair and replacement expenses.
  • Boosted client retention rates through proactive outreach efforts aimed at fostering strong relationships between policyholders and the company.
  • Promoted teamwork among colleagues through active participation in staff meetings, workshops, and professional development opportunities.
  • Streamlined workflow processes by implementing efficient documentation strategies for property damage assessments.
  • Demonstrated adaptability in handling a diverse range of property claims, from minor damage incidents to total loss situations.
  • Contributed to company growth by identifying opportunities for improvement in adjuster training programs or materials.
  • Strengthened relationships with clients by attending industry events and maintaining regular communication regarding ongoing claims.
  • Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
  • Supported team members in handling complex claims, sharing knowledge of specific policies and procedures as needed.
  • Safeguarded against potential liability issues through meticulous review of coverage details prior to finalizing settlement agreements.
  • Mitigated potential fraud by thoroughly investigating suspicious claims and collaborating with law enforcement when necessary.
  • Expedited claim processing times through diligent file management, including thorough documentation of claim notes, photographs, and correspondence.
  • Collaborated with contractors and other professionals to ensure accurate appraisals of damage costs for residential and commercial properties.
  • Increased accuracy of damage estimates by utilizing advanced software programs for appraisal calculations.
  • Optimized efficiency in estimating repair costs using advanced knowledge of construction practices across various types of properties.
  • Maintained compliance with industry regulations by staying updated on changing laws and standards related to insurance adjusting.
  • Provided exceptional customer service while navigating sensitive situations involving property loss or destruction due to natural disasters or accidents.
  • Examined claims forms and other records to determine insurance coverage.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Documented information gathered in field and uploaded data to company database for efficient processing using Software.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Directed claims negotiations within allowable limit of $Amount and supported successful litigations for advanced issues.
  • Negotiated Type settlement agreements to resolve disputes.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Collected Type information from customers to complete claims and legal files.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Maintained claims data in Type systems.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Verified accuracy of Type records to maintain accuracy of records database.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
  • Handled Type calls from customers and other stakeholders about Type processes.
  • Established productive working relationships with public officials and law enforcement officers.
  • Incorporated Type objectives to achieve action plans and strategies.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Prepared Type documents for managers or legal personnel.
  • Estimated quantifiable characteristics of Type products.

Property Claims Analist

Crawford & Co
08.1990 - 08.2014
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Scoped and photographed properties for defects and damage.
  • Used Software to compile estimates for personal property and structure damage.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Developed effective techniques to mitigate losses.
  • Prepared sketch of floor plan and roofline and entered data into Software to develop line-by-line item costs of damages.
  • Prepared comprehensive reports to negotiate purchase price and repair of properties.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Performed Number field investigations of damaged properties every month.
  • Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
  • Ensured excellence in service delivery by adhering to strict quality control measures during all aspects of the claim process.
  • Improved claim resolution times by efficiently managing a caseload of property claims.
  • Reduced costs for the company by accurately estimating repair and replacement expenses.
  • Boosted client retention rates through proactive outreach efforts aimed at fostering strong relationships between policyholders and the company.
  • Promoted teamwork among colleagues through active participation in staff meetings, workshops, and professional development opportunities.
  • Streamlined workflow processes by implementing efficient documentation strategies for property damage assessments.
  • Demonstrated adaptability in handling a diverse range of property claims, from minor damage incidents to total loss situations.
  • Contributed to company growth by identifying opportunities for improvement in adjuster training programs or materials.
  • Strengthened relationships with clients by attending industry events and maintaining regular communication regarding ongoing claims.
  • Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
  • Supported team members in handling complex claims, sharing knowledge of specific policies and procedures as needed.
  • Safeguarded against potential liability issues through meticulous review of coverage details prior to finalizing settlement agreements.
  • Mitigated potential fraud by thoroughly investigating suspicious claims and collaborating with law enforcement when necessary.
  • Expedited claim processing times through diligent file management, including thorough documentation of claim notes, photographs, and correspondence.
  • Collaborated with contractors and other professionals to ensure accurate appraisals of damage costs for residential and commercial properties.
  • Increased accuracy of damage estimates by utilizing advanced software programs for appraisal calculations.
  • Optimized efficiency in estimating repair costs using advanced knowledge of construction practices across various types of properties.
  • Maintained compliance with industry regulations by staying updated on changing laws and standards related to insurance adjusting.
  • Provided exceptional customer service while navigating sensitive situations involving property loss or destruction due to natural disasters or accidents.
  • Examined claims forms and other records to determine insurance coverage.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Documented information gathered in field and uploaded data to company database for efficient processing using Software.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Directed claims negotiations within allowable limit of $Amount and supported successful litigations for advanced issues.
  • Negotiated Type settlement agreements to resolve disputes.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Collected Type information from customers to complete claims and legal files.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Maintained claims data in Type systems.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Verified accuracy of Type records to maintain accuracy of records database.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
  • Handled Type calls from customers and other stakeholders about Type processes.
  • Established productive working relationships with public officials and law enforcement officers.
  • Incorporated Type objectives to achieve action plans and strategies.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Prepared Type documents for managers or legal personnel.
  • Estimated quantifiable characteristics of Type products.

Education

Bachelor Of Arts - Business Administration

Augustana College
Rock Island, IL
12.1979

Skills

I was hired by Economy Fire & Casualty, and went through several weeks of training in policy interpretation and estimating To become a Multi-Line adjuster While Economy I handled several large fires to completion Economy got into a farm program and I handled several equipment, grain , and animal losses

  • Skilled in [software]
  • Proficient in [software]
  • Dispute tracking
  • Claims history analysis
  • Interpersonal and written communication
  • Data privacy initiatives
  • Document workflow
  • Claims analysis
  • Data interpretation

Timeline

Property Claims Analist

Crawford & Co
08.1990 - 08.2014

Large Loss Property Adjuster

Crawford. & Co

Bachelor Of Arts - Business Administration

Augustana College

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Earl Garriott