Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Timeline
Generic

EARL JENNINGS

Columbus,OH

Summary

Enthusiastic worker who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of computer systems and customer service. Motivated to learn, grow and excel in the health industry. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Spectrum
10.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Server

Red Lobster Restaurant
04.2018 - 09.2021
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards
  • Coordinated efficient organization, palletizing and transportation of completed packages
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
  • Handle between 500-600 pallets everyday.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Noted special patron requests and followed up with kitchen to confirm delivery
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised restocking of salad bar and buffet for lunch and dinner service
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
  • Collected orders and relayed them to bartenders quickly and accurately
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Checked over 50-80 daily IDs to verify ages and uphold Ohio liquor laws
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts
  • Dropped and hooked trailers and changed configuration of equipment
  • Executed safety practices and inventory loading without customer complaints, accidents or lost-time
  • Verified hazardous material product descriptions and determined
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Call Center Representative

Teleperformance USA
05.2017 - 04.2018

BJ's Restaurant & Brewhouse
02.2016 - 03.2017
  • Any discrepancies in paperwork
  • Resolved concerns with products or services to help with retention and drive sales
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Educated customers on company systems, form completion and access to services
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Answered average of 70-80 calls per day, addressing customer inquiries, solving problems and providing product information
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget
  • Engaged in continuous learning and development opportunities to promote continued performance improvement
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Investigated and resolved accounting, service and delivery concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business
  • Noted special patron requests and followed up with kitchen to confirm delivery
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Managed event contracts, including estimates, event profiles and post-event summaries
  • Strategically timed check-ins with customers to take orders and

Wellness Coordinator

YMCA
11.2014 - 11.2015
  • Confirm satisfaction with meals after delivery, taking action to correct any problems
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
  • Collected orders and relayed them to bartenders quickly and accurately
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Managed about 5-6 tables when only allowed 3 normally.
  • Developed wellness programs targeted on specific groups and areas of wellness
  • Collected and tracked information about participation and outcomes of individual programs
  • Built productive relationships with vendors and on-site providers.
  • Installed new exercise equipment and conducted tests to verify correct, safe and efficient operations
  • Organized schedules for comprehensive group fitness programs.
  • Negotiated contracts with vendors including fitness trainers and maintenance workers
  • Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs
  • Demonstrated safe and correct forms for each exercise and piece of equipment
  • Met or exceeded monthly revenue and training goals.
  • Built strong relationships with members to promote health, wellness and available services
  • Helped clients set and achieve health and wellness goals.
  • Monitored, tracked and reported on individual progress with wellness plans
  • As a hobby/past time I really enjoy gaming
  • I enjoy technology and everything it has to offer
  • I started out playing normal video games on my Xbox but decided I wanted to get a PC and expand my capabilities
  • I was able to get it completely built and working within 2-3 days
  • Due to my gaming I have also become very accustomed to using multiple computer screens and computer systems at the same time
  • I enjoy playing strategic games which helps me think quickly to find different resolutions
  • VIDEO GAMER

Education

Associate of Science - Health Communications/Public Relations

Columbus State Community College
Columbus, OH
2023

High School Diploma - undefined

Hilliard Davidson High School
Hilliard, OH
05.2013

Skills

  • Light maintenance
  • Product location
  • Proficiency in Technology
  • Pallet arrangement
  • Interdepartmental
  • Communication
  • Written Communication
  • Self-motivated professional
  • Microsoft Office
  • Analytical skills
  • Good telephone etiquette
  • Safety and compliance

Accomplishments

  • Walmart - Order Filler
  • Columbus, Ohio
  • 02/2021 - Current

Affiliations

One of the best accomplishments I've had in life is when I played football in high school and went on to play in college. My life has been geared towards health and fitness as long as I can remember.

Additional Information

  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked. Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins. Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse. Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents. Checked inventory and selected products from specific locations based upon availability. Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes. Entered package information into company's computer system. Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued. Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments. Operated equipment such as pallet jacks and hand trucks to move heavy boxes. Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Timeline

Customer Service Representative

Spectrum
10.2021 - Current

Server

Red Lobster Restaurant
04.2018 - 09.2021

Call Center Representative

Teleperformance USA
05.2017 - 04.2018

BJ's Restaurant & Brewhouse
02.2016 - 03.2017

Wellness Coordinator

YMCA
11.2014 - 11.2015

Associate of Science - Health Communications/Public Relations

Columbus State Community College

High School Diploma - undefined

Hilliard Davidson High School

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EARL JENNINGS